Systems Integrator--Information Management/Strategy

Responsibilities

Customer seeks an experienced and motivated individual to perform in the role of Front Office Systems Integrator for a department front office. This is a customer-facing, team-oriented position assigned to the Chief of Staff, supporting the senior leadership team. Responsibilities of this position include, but are not limited to, the following:

• Development, coordination, and implementation of strategic communications plan; includes messaging to a variety of audiences to address programmatic and technical information, marketing and outreach materials (e.g., briefings, placemats, etc.) to ensure common understanding of the department's strategic goals.
• Design and creation of graphic illustrations, infographics, brochures, presentations, and other products-including coordination with technical POCs to ensure content accuracy and consistency across products; maintain the library of images, materials and ensure version control.
• Coordination of branding and identity visualizations with senior leadership and Center-level graphics and communications teams, as necessary, for production.
• Website creation/maintenance, including coordination with Center-level communications team to ensure consistency and compliance with templates and standards.
• Assist with administration of Confluence-including access management, creation, organization and maintenance of pages; monitor the Department's content and coordinate with project teams to ensure consistency and currency of information.
• Responsible for all aspects of department-wide newsletter development, coordination and publication.
• Coordination with development and other project teams to ensure consistent look and feel of user-facing messaging.
• Coordination with senior leadership to draft and publish workforce notices, awards, articles for Center-level publications, talking points, etc.
• Development of schedules and deliverables associated with special projects, as assigned by the front office, including recurring status updates.
• Assist with development, coordination, and implementation of the organization's file plan, including the transition of file management to new file storage platforms; maintaining configuration/version control of briefings and other documents.
• Support the creation and maintenance of dashboards using tools like Confluence, Jira, PowerBI and/or ServiceNow, to communicate program/project status to a variety of audiences.
• Assist with SharePoint Site Content Administration; build/maintain sites, libraries, lists, etc. to ensure effective knowledge management and version control.
• Assist with translation/definition of governance process requirements/workflows for the development of the organization's automated, group-wide tool(s), as applicable.
• Coordinate with external stakeholders and participants in the Department's governance process to ensure effective communication and transparency in status updates and reports.
• Facilitate decision meetings/forums, as necessary, to ensure data-driven decision making and document decisions for the record.
• Capture actions and track to completion, including metrics and statistics reporting, as necessary
• Assist with strategic planning support to senior leadership; assist with planning/support for senior management off-sites, all-hands meetings, etc.
• Provide direct support to the Chief of Staff and members of FO staff for special projects/activities, as required.

Qualifications

Required:

• Must possess and be able to maintain a TS/SCI clearance with Polygraph.
• A degree (or equivalent experience) in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline.
  • BS 10-12, MS 8-10, PhD 5-7
• Ability to fully coordinate master project schedules.
• Ability to coordinate information flow between all programs and organizational managers.
• Ability to establish functional and technical specifications and standards, solve hardware and software interface problems, define input/output parameters, and ensure integration of the entire system or subsystem.
• Provides a total systems perspective including a technical understanding of relationships, dependencies, and requirements of hardware and software components.
• Demonstrated understanding of programmatic and engineering concepts.
• Demonstrated experience developing and refining governance processes and procedures.
• Demonstrated strategic thinking and ability to translate to implementation plans and strategies.
• Demonstrated knowledge and experience in the domain of information management and records management.
• Demonstrated ability to collect and analyze metrics to propose process improvements and inform decision making.
• Proven ability to interact with customers, senior leadership, and program managers in a highly matrixed environment.
• Demonstrated ability to work independently and in a team environment with a prior history of exhibited interpersonal skills, judgment, tact, and diplomacy.
• Demonstrated organizational skills.
• Microsoft Office expertise.
• Demonstrated ability to develop briefings and other work products based on concepts.
• Self-starter; able to identify and anticipate the needs of senior leaders.
• Outstanding oral and written communication skills.
• Experience with Adobe, WordPress, HIVE, SharePoint, Confluence, ServiceNow, Jira, or other project/information technology tracking and knowledge management tools.
• Prior experience in the customer's domain-including enterprise IT and/or mission support.

Desired:

• Ability to test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Ability to work in a dynamic and challenging environment.
• Ability to coordinate with engineers, systems analysts, programmers, technicians, scientists and top-level managers in the design, testing, and evaluation of systems.

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.