Senior VDI Administrator

Senior VDI Administrator

Location: Washington, D.C.; Alexandria, VA; Colorado Springs, CO; Omaha, NE; Tampa, FL; or Millington, TN

Clearance: TS/SCI with Polygraph (or TS/SCI and willingness to obtain)

Schedule: Full Time

Travel: No

Remote: No Remote

Company Overview

Ennoble First is a mission-focused technology services company supporting national security customers across the Department of Defense and Intelligence Community. We specialize in delivering advanced engineering, cyber, and intelligence solutions that drive mission success. Our team is committed to excellence, innovation, and supporting critical operations that protect our nation.

Position Description

We are seeking a Senior VDI Administrator to support a large enterprise IT contract for the Department of Defense. This role provides operations and maintenance support to virtual desktop environments across multiple enclaves and geographic locations while supporting modernization efforts and improving system reliability and user experience.

Primary Responsibilities

• Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
• Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD).
• Monitor infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
• Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
• Implement version and architectural changes to existing, approved systems to maintain operability and security of the environment.
• Implement major system upgrades as designed and approved.
• Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications.
• Perform periodic backup and restoration of servers.
• Monitor desktop capacity to size the environment based on typical usage trends.
• Monitor license and certificate status on the systems and coordinate the renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solutions using lessons learned.
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
• Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel.
• Respond to after-hours outages when deemed mission critical.
• Conduct routine maintenance during scheduled maintenance windows, including evenings and/or weekends as required.
• Provide mentorship and training for junior team members.

Required Qualifications

• Bachelor's degree with 8+ years of relevant experience
• DoDM 8140 (8570) IAT Level II certification (e.g., Security+ CE, SSCP, GSEC, or higher)
• TS/SCI clearance with Polygraph (or TS/SCI and willingness to obtain)
• Extensive knowledge of Citrix technologies to include XenDesktop, XenApp, NetScaler, and StoreFront
• Experience managing Microsoft M365 Azure Virtual Desktops (AVD)
• Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology
• Experience with rapid testing, validation, and deployment of new baseline images
• Experience working as a Tier 2 and Tier 3 system administrator, including interacting with customers to handle service inquiries and problems and supporting users through ticketing systems (e.g., ServiceNow)
• Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience
• Experience with scripting/automation
• Knowledge of IC IT standards and best practices
• Strong communication, time management, and teamwork skills, with the ability to mentor junior team members

Preferred Qualifications

• Citrix Certified Administrator (CCA)
• Microsoft Certified: Azure Virtual Desktop Specialty
• Microsoft 365 Administrator
• ITIL Foundations Certification

Compensation

$110,000-$130,000

The Ennoble First pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Ennoble First is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ennoble First participates in E-Verify.

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E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.