IT Specialist (Network Services)

Duties
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• Develops requirements, specifications, interfaces and schedules for communications and integration plans for networked solutions.
• Participate in the installation and implementation of multi-functional health care support systems, which may include complex data and/or telecommunication interface and integration requirements.
• Serves as a computer systems expert and technical authority in the determination of economic and technical feasibility for implementation of information technology solutions.
• Provide user management; add/modify user accounts and maintain network services such as, login, file and print sharing, security and Group Policy management.
• Manage network routers and switches and OS in a technically complex production healthcare environment, Manage network security; firewalls, intrusion detection/prevention, web content filtering, access control lists (ACL).
• Provides technical support and system administration for SIPRNET Suite, Active Directory, Email Services, Network Protection Suite and system backups.
• Deploys, maintains and manage information security services in a healthcare IT environment to include installation and support of required IA application, policies and controls.
• Defines and/or monitors system site preparation requirements as relates to IT hardware and networking devices and coordinates site preparation activity between commands within the area of responsibility.

Requirements
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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• A pre-placement medical examination is required.
• Moderate to heavy lifting up to 50 pounds is required.
• The duties of this position may require the incumbent to carry a cell phone and be on call on a rotational basis, based on the needs of the organization.
• Selectee must meet position requirements for certification found in DoDM 8140.03(Cyberspace Workforce Qualification and Management Program)-this must be obtained within 12 months of employment.
• Position is designated Mission Essential in accordance. Incumbent is required to report for duty during inclement weather, Natural Disasters, and other emergency situations as directed by the Supervisor and/or Local Command Policy.
• This position may require the incumbent to work during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Basic Requirement for IT Specialist (Network Services):
Specialized Experience: One year of specialized experience which includes: Configuring, managing, and troubleshooting Voice over Internet Protocol (VOIP) unified communication systems in a virtualized environment; Configuring, managing, and troubleshooting network routers, switches, and Voice over Internet Protocol (VoIP) related systems; and Implementing security measures to thwart unauthorized access and cyber threats.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
• Advanced Leave Accrual MAY be authorized.
• Advanced In-Hire/Superior Qualification Appointment MAY be authorized.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.