Mission Support Operations Specialist

The Opportunity
The Mission Support Operations Specialist is responsible for customer service, visitor management, access control, and logistics support within the Mission Support Operations team. This role contributes to a professional, efficient, and mission-focused environment while supporting daily operations and team collaboration.

The Mission Support Operations Specialist provides front-line support for visitor access, logistics coordination, and daily operational needs. This role ensures a welcoming and professional experience for staff and guests while maintaining facility readiness and operational efficiency. The Specialist collaborates with team members across mission support functions to deliver consistent service and support mission success.

This position provides a strong foundation in mission support operations within a dynamic and collaborative environment. Employees in this role gain practical exposure to operational coordination, logistics, facilities support, and customer-facing services, contributing to a comprehensive understanding of how business operations function within a secure environment.

The role offers opportunities to expand skills and pursue professional growth across the organization, including potential exposure to areas such as cyber, technology, engineering, and integration. This includes cross-functional collaboration and skill development opportunities, as well as interaction with program leadership and technical teams, based on performance, interest, and business needs

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Greet and process visitors while maintaining a professional environment and adherence to security and access control policies.
• Coordinate event setup, scheduling, visitor access requests, and execution of customer requirements.
• Support shipping and receiving operations, including package handling, documentation, and coordination with vendors.
• Track inventory and coordinate replenishment to maintain operational readiness.
• Maintain breakroom cleanliness and coordinate restocking of coffee, beverages, and snacks to ensure availability and presentation standards.
• Provide day-to-day customer service support to staff and guests.
• Collaborate with team members to resolve issues and ensure continuity of operations.
• Support team coverage across mission support functions as needed.
• Maintain compliance with company security and operational procedures.
• Manage and support visitor processing, access control, and facility opening/closing.
• Other duties as assigned.