Job Requirements
Fort Meade, MD
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$80,000 - $115,000
Job Description
Experience as a technical writer specific for ServiceNow documentation
Experience writing SLA's and SOP's specific for ServiceNow
Experience with Jira and Confluence
• Prepares end user training guides, standard operating procedures, work instructions, tactics, techniques and procedures.
• Works with the business analysts to assist in documenting user stories.
• Prepare updates and changes to the performance work statement(s) as needed.
• Assists developers and testers to document all processes.
• Works to achieve key project/program objectives and deliverables.
• Responsible for understanding entire projects or processes spanning multiple technical areas.
• Communicates with internal team members across multiple areas and client team members.
• Effectively communicates with the customer and external parties external.
• Develops training material to include but not limited to training videos, user guides, cheat sheets, etc.
• Actively engages with the project team to know and understand the work being developed throughout each sprint to assist with any required documentation.
• Participates in scrum team ceremonies.
• Assist the lead trainer to develop guides, documents and presentation assisting with train-the-trainer sessions.
• Establishes on boarding documents for new hires.
• Prepares project presentations on a consistent basis.
• Assists the team developing and establishing training material for new team members.
• Maintains and updates technical documentation within Atlassian’s Jira and Confluence tools
- This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
- Because an active or interim DoD clearance is required, U.S. Citizenship is required
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Experience writing SLA's and SOP's specific for ServiceNow
Experience with Jira and Confluence
• Prepares end user training guides, standard operating procedures, work instructions, tactics, techniques and procedures.
• Works with the business analysts to assist in documenting user stories.
• Prepare updates and changes to the performance work statement(s) as needed.
• Assists developers and testers to document all processes.
• Works to achieve key project/program objectives and deliverables.
• Responsible for understanding entire projects or processes spanning multiple technical areas.
• Communicates with internal team members across multiple areas and client team members.
• Effectively communicates with the customer and external parties external.
• Develops training material to include but not limited to training videos, user guides, cheat sheets, etc.
• Actively engages with the project team to know and understand the work being developed throughout each sprint to assist with any required documentation.
• Participates in scrum team ceremonies.
• Assist the lead trainer to develop guides, documents and presentation assisting with train-the-trainer sessions.
• Establishes on boarding documents for new hires.
• Prepares project presentations on a consistent basis.
• Assists the team developing and establishing training material for new team members.
• Maintains and updates technical documentation within Atlassian’s Jira and Confluence tools
- This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
- Because an active or interim DoD clearance is required, U.S. Citizenship is required
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
Accelerating IT transformation in the public sector
