Job Requirements
Fort Meade, MD
Secret Polygraph not specified
Senior Level Career (10+ yrs experience)
$100,000 - $120,000
Job Description
Location: Fort Meade, MD (Hybrid – on site 3 days per week)
Clearance Requirement: Active DoD Secret (required at time of hire)
Overview
We are seeking an experienced ServiceNow Technical Writer to support a large-scale federal IT modernization and operations program. This role focuses on producing high-quality ServiceNow-specific documentation, including SLA and SOP development, end-user training materials, and technical process documentation in an Agile environment.
This is a hybrid position at Fort Meade, requiring on-site support three days per week. Candidates must already hold an active DoD Secret clearance to be considered.
Top Skills – Required
Candidates must demonstrate strong experience in the following areas to be considered:
1. Technical writing experience specific to ServiceNow documentation
2. Experience writing SLAs and SOPs specifically for ServiceNow
3. Hands-on experience using Jira and Confluence for documentation management
4. Active DoD Secret clearance (required at time of hire)
Key Responsibilities
• Develop and maintain ServiceNow documentation, including:
○ Standard Operating Procedures (SOPs)
○ Service Level Agreements (SLAs)
○ End-user guides, work instructions, and training materials
• Partner with business analysts, developers, and testers to document:
○ User stories
○ Technical and operational processes
○ System workflows and outputs
• Actively participate in Agile/Scrum ceremonies and collaborate throughout each sprint to ensure documentation stays aligned with development
• Maintain and update technical documentation within Atlassian Jira and Confluence
• Assist with documenting updates to performance work statements and operational processes
• Develop training content including:
○ User guides
○ Cheat sheets
○ Training presentations
○ Training videos (as applicable)
• Support onboarding documentation and train-the-trainer materials
• Prepare and deliver project presentations and documentation for stakeholders
• Work across multiple technical teams and communicate effectively with internal and external partners
Basic Qualifications
• U.S. Citizenship required
• Active DoD Secret clearance required at time of hire
• Ability to work on site at Fort Meade 3 days per week
• Bachelor’s degree in a related field or equivalent experience
• 4–8 years of relevant professional experience
(Additional experience may be considered in lieu of a degree)
• Strong written and verbal communication skills
• Proven ability to manage multiple documentation efforts in a fast-paced environment
• Experience creating SOPs, SLAs, user guides, technical documentation, and training materials
• Ability to work independently while collaborating with distributed teams
Preferred Qualifications
• Direct experience with the ServiceNow platform
• Experience working in Agile development environments
• Hands-on use of Jira and Confluence
• Familiarity with ITIL (ITIL Foundation or certification preferred)
• Experience supporting large, enterprise-scale IT systems
Experience transitioning documentation from legacy systems to m
Clearance Requirement: Active DoD Secret (required at time of hire)
Overview
We are seeking an experienced ServiceNow Technical Writer to support a large-scale federal IT modernization and operations program. This role focuses on producing high-quality ServiceNow-specific documentation, including SLA and SOP development, end-user training materials, and technical process documentation in an Agile environment.
This is a hybrid position at Fort Meade, requiring on-site support three days per week. Candidates must already hold an active DoD Secret clearance to be considered.
Top Skills – Required
Candidates must demonstrate strong experience in the following areas to be considered:
1. Technical writing experience specific to ServiceNow documentation
2. Experience writing SLAs and SOPs specifically for ServiceNow
3. Hands-on experience using Jira and Confluence for documentation management
4. Active DoD Secret clearance (required at time of hire)
Key Responsibilities
• Develop and maintain ServiceNow documentation, including:
○ Standard Operating Procedures (SOPs)
○ Service Level Agreements (SLAs)
○ End-user guides, work instructions, and training materials
• Partner with business analysts, developers, and testers to document:
○ User stories
○ Technical and operational processes
○ System workflows and outputs
• Actively participate in Agile/Scrum ceremonies and collaborate throughout each sprint to ensure documentation stays aligned with development
• Maintain and update technical documentation within Atlassian Jira and Confluence
• Assist with documenting updates to performance work statements and operational processes
• Develop training content including:
○ User guides
○ Cheat sheets
○ Training presentations
○ Training videos (as applicable)
• Support onboarding documentation and train-the-trainer materials
• Prepare and deliver project presentations and documentation for stakeholders
• Work across multiple technical teams and communicate effectively with internal and external partners
Basic Qualifications
• U.S. Citizenship required
• Active DoD Secret clearance required at time of hire
• Ability to work on site at Fort Meade 3 days per week
• Bachelor’s degree in a related field or equivalent experience
• 4–8 years of relevant professional experience
(Additional experience may be considered in lieu of a degree)
• Strong written and verbal communication skills
• Proven ability to manage multiple documentation efforts in a fast-paced environment
• Experience creating SOPs, SLAs, user guides, technical documentation, and training materials
• Ability to work independently while collaborating with distributed teams
Preferred Qualifications
• Direct experience with the ServiceNow platform
• Experience working in Agile development environments
• Hands-on use of Jira and Confluence
• Familiarity with ITIL (ITIL Foundation or certification preferred)
• Experience supporting large, enterprise-scale IT systems
Experience transitioning documentation from legacy systems to m
group id: 10105424
Accelerating IT transformation in the public sector
