Junior IT Administrator

The Ascendancy Group's Mission

To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions.

* This position is contingent upon contract award *

Overview

As a TAG Junior IT Administrator, you will handle hands-on kit assembly, imaging, asset tagging, inventory control, and field issuance/returns. You will perform device QA, peripheral management (Faraday bags, data blockers, MFA tokens), and basic troubleshooting. In this role, you'll maintain accurate lifecycle records over 2-3 years.

Security Requirement:

• An active SECRET clearance

Roles and Responsibilities:

• Receive, unbox, and inspect COTS devices (laptops, tablets, VPN routers) and security peripherals; verify against purchase orders and government-specified requirements.
• Asset tag, serialize, and record devices in inventory systems; prepare kits to standard BOMs.
• Apply golden images and profiles; join devices to management (Intune/Endpoint Manager); run validation checklists.
• Stage VPN clients, MFA/2FA methods, and required software; perform functional testing prior to issuance.
• Maintain real-time inventory accuracy; perform cycle counts; reconcile discrepancies; manage spares pool and RMAs.
• Issue kits to users; coordinate local delivery/receipt; record chain of custody and tamper-evident seal status; process returns and end-of-life sanitization per SOP.
• Handle basic tickets (password/MFA resets, client install issues, peripheral replacements); escalate when needed.
• Keep build sheets, issuance forms, and checklists current; update knowledge base with common fixes.

Position Requirements:

• 1-3 years experience in IT operations or hardware support.
• Certifications: CompTIA Network+ or CompTIA A+.
• Technical Skills: Windows/mobility basics, hardware assembly, imaging tools, inventory systems; comfort with VPN/MFA setup steps and peripherals.
• Soft Skills: Detail orientation, reliability, safe handling, and clear documentation.

Preferred

• Experience with RMA processes and chain-of-custody protocols.
• Prior USG support experience or familiarity with compliance-minded operations.

The Ascendancy Group (TAG) was founded on and thrives based on relationships, reputation, and trust.

We are passionate about everything we do.? One hundred percent of our government-focused teammates are former members of the Department of War or the Intelligence Community who still believe in supporting our nation. We offer like-minded individuals the opportunity to continue working in small teams on unique and challenging problem sets that further our nation's security.

If you possess the experience, qualifications and drive required for this position, please APPLY NOW for consideration!?