Quality Auditor - DC - Unlicensed

R-00180546

Description

Leidos Health and Services Sector currently has an opening for a Quality Auditor – Unlicensed DC to work on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system.

Under the guidance and direction of the Quality Assurance Manager, the Quality Auditor – Unlicensed DC implements, monitors, and reports on one or more quality indicators that assess appropriateness, necessity, and effectiveness of services.

This role:

• Utilizes the established methodology for measuring performance goals, participant outcomes, indicators, and data sources related to non-medical counseling case records, as outlined in the Quality Management Plan.
  
• Monitors, measures, and tracks program deliverables against established Service Level Agreements (SLAs) for performance and outcomes measurement, as outlined in the Quality Management Plan.
  
• Gathers, reviews, consolidates, and evaluates program service delivery information with a focus on key quality factors, including appropriateness, effectiveness, and successful outcomes.
  
• Assesses performance across multiple dimensions of quality—such as accessibility, availability, efficiency, continuity, safety, timeliness, and respectfulness—in alignment with Performance and Quality Improvement (PQI) standards and Council on Accreditation (COA) or Utilization Review Accreditation Commission (URAC) Performance Indicators.
  
• Reviews and escalates all adverse events to the Quality Assurance Manager and the Director of Quality Control in accordance with established reporting protocols.
  

Job Responsibilities

• Conduct quality audits of Call Center operations, including Triage Consultants and Specialty Consultants, against established performance measures and key performance indicators (KPIs).
  
• Monitor and evaluate program deliverables against Service Level Agreements (SLAs) and Quality Management Plan standards.
  
• Review, consolidate, and analyze service delivery data to assess appropriateness, effectiveness, and successful outcomes.
  
• Assess performance across multiple dimensions of quality, including accessibility, availability, efficiency, continuity, safety, timeliness, and respectfulness, in alignment with COA and URAC Performance Indicators.
  
• Identify patterns, trends, and areas for improvement and submit recommended corrective actions to the Auditing Manager.
  
• Provide feedback across the program to support quality improvement and corrective action implementation.
  
• Ensure all audited data is accurate, complete, and submitted within prescribed timelines and reporting frequencies.
  
• Escalate recurring issues related to presence, clarity, quality, continuity, or compliance in service delivery.
  
• Access and review documentation within the Government eCMS system as part of the audit process.
  
• Support compliance with Council on Accreditation (COA) or Utilization Review Accreditation Commission (URAC) Performance and Quality Improvement (PQI) standards.
  
• Perform additional duties and special projects as assigned.
  

Basic Qualifications

• Bachelor’s degree from an accredited college or university in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling, plus four or more years of experience monitoring and reporting on quality issues OR Master’s degree from an accredited graduate program in a behavioral health-related field with two to six years of experience conducting quality audits in the mental health field.
  
• Experience implementing, monitoring, and reporting on quality issues in accordance with COA or URAC Performance and Quality Improvement (PQI) standards.
  
• Strong analytical, quantitative, and data analysis skills.
  
• High attention to detail and strong critical thinking abilities.
  
• Ability to work independently as a self-directed professional.
  
• Strong customer service skills and demonstrated knowledge of call center operations.
  
• Knowledge and understanding of military lifestyle and culture.
  
• Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
  
• U.S. citizenship and fluency in English required.
  
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
  
• Ability to maintain and retain suitability investigation and clearance as required.  
  
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.
  
• Requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) when working remote. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
  

Preferred Qualifications

• Military spouse, military affiliation, and/or experience in the military community is highly desirable.
  
• Employee assistance program (EAP) experience.  
  

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: April 17, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.