Fulfillment Coordinator

R-00180461

Description

Leidos Health and Services Sector currently has an opening for a Fulfillment Coordinator to work remotely . This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system.

The Fulfillment Coordinator is responsible for overseeing and managing the performance of the shipping and fulfillment vendor, Handle Logistics, to ensure appropriate inventory levels are maintained within the online catalog.

This role:

• Ensures the timely distribution of informational and promotional materials to MOS participants and service providers via mail in response to secure online and telephonic fulfillment requests.
  
• Collaborates closely with the Content Development Manager to ensure that approved educational materials, products, and referral information provided as part of EAP support services are properly included in and updated within the Handle Logistics inventory.
  
• Works closely with the Field Support Manager and the Content Strategic Outreach Manager to project and plan event support requirements for educational materials, products, and referral resources to ensure adequate inventory and readiness.
  

Job Responsibilities

• Oversee and manage the performance of the shipping and fulfillment vendor to ensure timely and accurate distribution of materials.
  
• Manage inventory levels and catalog accuracy within the online fulfillment system to ensure materials are shipped within two business days of request receipt.
  
• Receive, review, and process fulfillment orders, ensuring accuracy, completeness, and timely confirmation.
  
• Verify product availability and maintain appropriate inventory levels to support program needs and event readiness.
  
• Conduct quality checks on materials prior to shipment to ensure compliance with quality standards.
  
• Identify, document, and resolve product or fulfillment quality issues.
  
• Collect, analyze, and prepare data for monthly Fulfillment Reports and performance tracking.
  
• Manage fault analysis and identify fulfillment gaps, recommending corrective actions and process improvements.
  
• Continuously evaluate and enhance order fulfillment and inventory management processes to improve efficiency and accuracy.
  
• Collaborate with Content Development, Field Support, and Outreach teams to forecast and plan inventory requirements for events and program initiatives.
  
• Ensure compliance with shipping regulations, import/export laws, and applicable industry standards.
  
• Stay informed of regulatory changes and update fulfillment processes accordingly.
  
• Perform additional duties and special projects as assigned based on business needs.
  

Basic Qualifications

• Bachelor’s degree from an accredited college or university in a related field.
  
• Minimum of two years of experience in military inventory and fulfillment management, tracking, and reporting.
  
• Strong customer service skills and knowledge of military lifestyle and culture.
  
• Strong organizational and analytical skills with attention to detail.
  
• Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
  
• Ability to manage multiple priorities in a fast-paced operational environment.
  
• Ability to maintain and retain suitability investigation and clearance as required.  
  
• U.S. citizenship and fluency in English required.
  
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
  
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.
  
• This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
  

Preferred Qualifications

• Military spouse, military affiliation, and/or experience in the military community is highly desirable.
  
• Employee assistance program (EAP) experience.  
  

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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: April 17, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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