Support Navigator

R-00180783

Description

Leidos Health and Services Sector currently has an opening for a Support Navigator to work remotely . This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system.

The Support Navigator serves as the critical link in ensuring program participants receive essential resources and support that promote military readiness and family well-being. This role is responsible for providing comprehensive wrap-around follow-up to participants via phone, chat, and email. Candidates must possess strong customer service skills, knowledge of call center operations, and an understanding of military life, while maintaining the highest degree of confidentiality, sensitivity, compassion, and respect for Service members and their families.

This role:

• Ensures that participants who request non-medical counseling services secure timely appointments with network providers.
  
• Acts as a liaison between internal departments, external resources, and network providers to coordinate services and facilitate seamless support.
  
• Delivers exceptional customer service to stakeholders and participants by providing white-glove, personalized connections to important information and resources.
  

Job Responsibilities

• Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email to ensure timely access to resources and services.
  
• Coordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to care.
  
• Serve as a liaison between internal departments, external resources, and network providers to facilitate seamless service delivery.
  
• Respond to participant inquiries in a 24/7 Call Center environment, ensuring high levels of customer satisfaction and appropriate resource linkages.
  
• Navigate available resources to resolve participant concerns and provide accurate information and administrative support.
  
• Gather participant feedback and assess satisfaction to support continuous service improvement.
  
• Document all participant interactions, activities, and case updates accurately within the electronic case management system.
  
• Assist participants with documentation and translation requests as needed.
  
• Perform additional duties and special projects as assigned based on business needs.
  

Basic Qualifications

• High school diploma or equivalent required.
  
• Demonstrated strong customer service skills and knowledge of call center operations.
  
• Understanding of military lifestyle and culture.
  
• Strong typing skills and proficiency in electronic documentation and web-based research.
  
• Proficiency in Microsoft Office applications (Word, Outlook, Excel) and electronic documentation systems.
  
• Ability to multitask effectively in a fast-paced environment.
  
• Strong organizational skills and attention to detail.
  
• U.S. citizenship and fluency in English required.
  
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
  
• Ability to maintain and retain suitability investigation and clearance as required.  
  
• Proficient in navigating electronic systems, computer programs, and virtual service platforms .
  
• This position requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
  

Preferred Qualifications

• Military spouse, military affiliation, and/or experience in the   military community is highly desirable.
  
• Experience in Call Center preferred.
  

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: April 17, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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