Tier 3 VIP Support

GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove, mission critical IT services to senior executives and VIP stakeholders within the Commission. They will ensure high-quality technical support (Tier 3), enforce best practices, and drive operational improvements across a secure, compliance-focused environment. The position is based in Washington, DC and requires full onsite presence.

Responsibilities

• Manage and maintain user accounts and access to network resources:
• Administering user profiles in Active Directory and mailboxes in Exchange Online
• Apply password reset and access permissions ensuring agency guidelines are followed
• Manage email distribution lists and security groups
• Support agency "PIV" (smart card) secure logon
• Assist with shared file access (traditional server and cloud)
• Assist with user OneDrive management and troubleshooting
• Oversee administration of MFDs (multi-function devices), network printers, and related servers:
• Manage network print queues, including troubleshooting and resolving queue problems
• Serve as escalation point for customer support and provide coordination with infrastructure teams
• Collaborate with senior staff and client to resolve complex problems

Qualifications

Bachelors degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 - 8 years (or commensurate experience). Acceptable substitute for education would be 9 years (overall) directly related experience.

Required Skills and Experience

• 5+ years of work experience in computer systems with at least 3 years of solid system, network administration and/or IT services experience.
• Experience managing Active Directory user accounts and Group Policy in AD/Azure AD
• Experience working with Outlook and shared mailboxes
• Experience provisioning user workstations and software using MCM or similar tools
• Experience with Microsoft 365 (Teams, Outlook) and other collaboration tools.
• Attention to detail while creating/modifying/managing a high volume of accounts
• Strong organizational, problem-solving, and analytical skills
• Ability to manage multiple priorities and projects
• Manage on/off-boarding, user provisioning, permissions
• Exceptional interpersonal, written, and verbal communications skills
• Ensure accessibility and Section 508 compliance for end-user tech and A/V experiences

Clearance Required: Must be able to acquire and maintain CFTC Public Trust

Preferred Skills and Experience

• Experience managing mailboxes using Exchange Online; creation, deletion, and permissions
• Knowledge of Microsoft Windows Server 2019, 2022 and Microsoft Windows 11

Posted Salary Range

USD $85,000.00 - USD $100,000.00 /Yr.