IT Support Engineer

IT Support Engineer

Information Technology Department

About Entelligence

Entelligence is a technology-enabled services company that partners with leading SaaS organizations to deliver complex implementations, scale operations, and drive customer success. Through our white-label talent delivery platform, we provide highly skilled, on-demand experts that help our customers execute critical initiatives with speed, precision, and reliability.

We are a values-driven organization and a Great Place to Work® Certified company, focused on building high-performing teams, delivering exceptional customer outcomes, and continuously improving how we operate.

How We Operate

At Entelligence, how we work is just as important as what we deliver. Our values guide how we make decisions, collaborate, and show up every day:

• Grit: We persevere through complexity and follow through on what matters. We take ownership, solve problems, and stay committed to delivering results, even when things are challenging.
• Customer Obsession: We prioritize outcomes that earn trust and keep it. We anticipate needs, communicate clearly, and hold ourselves accountable to delivering meaningful impact for our customers.
• Courage: We take initiative and lead with purpose. We speak up, challenge assumptions, and make decisions that move the business forward.
• Speed: We move quickly and decisively while maintaining quality. We prioritize what matters, act with urgency, and execute with intention.
• Hungry: We are self-motivated and driven to improve. We seek feedback, take on more, and continuously look for ways to grow, learn, and add value.

Position Summary

The Help Desk Technician provides day-to-day technical support to Entelligence employees across a distributed workforce. This role is responsible for resolving end-user issues, administering user access and devices, and supporting collaboration and productivity tools. The position requires strong troubleshooting skills, attention to detail, and the ability to manage multiple support requests in a fast-paced environment.

Key Responsibilities

End User Support and Troubleshooting

• Respond to, diagnose, and resolve IT support tickets related to hardware, software, access, and connectivity, including Windows laptops, Apple MacBooks, and remote users across multiple time zones
• Escalate complex issues when necessary and document troubleshooting steps, resolutions, and outcomes clearly

Microsoft 365 and Collaboration Support

• Administer Microsoft 365 users, licenses, email, and core services, including Outlook, Teams, OneDrive, and SharePoint Online
• Troubleshoot access, permissions, and basic security issues while supporting collaboration workflows and productivity tools such as Slack

Identity, Access, and Device Management

• Manage user identities and access through Microsoft Entra ID (Azure AD), Microsoft Intune, and OneLogin, including single sign-on troubleshooting
• Support device enrollment, policy enforcement, compliance checks, and remote device actions such as wipe, lock, and reset

Device Deployment and Lifecycle Management

• Provision, configure, and secure Windows and macOS devices, including application installation and security configuration
• Support onboarding and offboarding activities such as account creation, access provisioning and removal, device handoff and recovery, and license reassignment

Security, Backup, and Compliance

• Monitor and support backup systems such as Barracuda Backup and assist with endpoint security checks and remediation
• Follow established IT security, access control, and documentation standards to maintain compliance and data protection

Required Qualifications

• Five or more years of hands-on IT support experience in an internal IT or managed services environment
• Strong experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, and endpoint devices
• Experience supporting Windows 10 and 11, macOS, IT ticketing systems, and employee onboarding and offboarding
• Working knowledge of OneLogin, Slack, SharePoint Online, and backup solutions

Preferred Qualifications

• Experience supporting professional services, consulting, or staffing organizations
• Familiarity with security best practices including MFA, least privilege, and endpoint compliance
• Experience supporting remote or distributed workforces and documentation-driven environments

Required Skills

• Strong written and verbal communication skills with a professional, customer-focused approach
• Ability to work independently, prioritize competing requests, and remain calm under pressure
• High attention to detail, strong security awareness, and sound judgment in support scenarios

Equal Employment Opportunity Statement

Entelligence is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation Statement

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Entelligence Human Resources hr@entelligence.com.

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