AV Service Tech 102073

AV Service Tech 
Location: Arlington, VA. 
Required Clearance: Top Secret/SCI with CI Poly 

Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay. 

U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation. 

Job Description:

We are looking for a motivated and self-starting Audiovisual Service Technician (Associate, Mid-Level or Senior) for our team based in Herndon, VA. 

The Audiovisual Service Technician is to provide end user training, troubleshooting, and issue resolutions to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems. 

Job Responsibilities:

• Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness.
• Provide meeting and event support including set-up, in-meeting assistance, and post event breakdown or support.
• Perform preventative maintenance and daily AV system checks.
• Provide technical support to the end users in person or by phone.
• Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems.
• Provide AV system user training.
• Escalate problems to engineering staff and collaborate on troubleshooting for issue resolution.
• Complete and maintain training certificates from manufacturers and industry associations.  Maintain in-depth applications knowledge of AV products, services, and systems.
• Ensure maximum issue resolution in minimum time to meet Service Level Agreements.
• Attend daily engineering and operations & maintenance meetings.
• Ensure compliance with establishing change management processes for system updates or changes.
• Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials. 

Required Skills:

• Level 2: 1+ years of related work experience or an equivalent combination of education and experience.
• Must be able to travel to various job sites as needed, sometimes using company vehicle. Current, valid driver’s license required.
• Ability to walk constantly throughout the workday; stand 6-8 hours per day; climb or work from stairs up to eight hours per day; climb ladders; bend and twist frequently up to six hours per day; squat and kneel.
• Ability to climb ladders at heights up to 15 feet and stairs on a regular basis.
• Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc. 

Desired Skills:

• Level 3: 3+ year of related work experience or an equivalent combination of education and experience.
• Level 4: 5+ years of related work experience or an equivalent combination of education and experience.
• Formal education in Electronics or related field.
• AVIXA CTS certification.
• Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...)