Business Operations Manager

Responsibilities

Key Responsibilities:

Administrative and Operations Support:

• Drive day-to-day operational rhythm for the program, ensuring alignment across engineering, mission, and contract teams.
• Synthesize technical, schedule, and resource inputs into clear recommendations for senior stakeholders.
• Monitor communications (email, mail, phone) and route inquiries appropriately to maintain operational efficiency.
• Manage the procurement of office supplies.
• Submit and manage Helpdesk Tickets on behalf of the PM/DPM and Team Members (occasionally).

Program Staffing:

• Coordinate hiring actions with HR/Recruiting and provide streamlined support to hiring managers throughout the recruitment process.
• Coordinate with subcontractors to ensure alignment on deliverables, staffing actions, and program execution needs.
• Coordinate onboarding, role alignment, and workload balancing across the SETA team.
• Ensure distribution lists and access lists are updated accordingly.
• Manage the seating plan for the primary contractor work facility.

Program & Project Management Coordination:

• Act as a trusted advisor to the Program Manager, providing candid assessments and strategic counsel.
• Serve as primary liaison between the Program Manager and internal/external stakeholders, ensuring consistent messaging.
• Assist program leadership in planning, tracking, and coordinating project activities.
• Ensure compliance with program deliverables, providing updates to leadership as needed.

Meeting and Event Coordination:

• Organize and manage leadership calendars, meetings, logistics, and team conference calls.
• Plan and execute events, conferences, and meetings, including facility selection, security arrangements, and occasionally procure meals and submit expenses on corporate card.

Document & Data Management:

• Manage communication flow, ensuring timely dissemination of priorities, decisions, and program updates.
• Prepare, edit, and distribute professional-level correspondence, presentations, and briefings.
• Collect inputs weekly from managers for the weekly activity report that is submitted to executive leadership.
• Manage and transfer sensitive information between networks, adhering to security protocols for classified and unclassified networks.
• Ensure program processes, configuration management, and documentation remain compliant and audit-ready.

Qualifications

Qualifications (Required):

• 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with a PhD in a STEM field.
• Must possess and be able to maintain a TS/SCI clearance with Polygraph.
• Proven ability to handle sensitive and confidential information.
• Proficiency with Microsoft Office Suite, internal corporate systems, desktop applications, and SharePoint.
• Strong project management capabilities with a proven track record of organization and multitasking in high-pressure environments.
• Maintain basic proficiency in JIRA and Confluence to support task tracking, documentation updates, and coordination across program teams.

Qualifications (Preferred):

• Strong problem-solving, conflict resolution, and negotiating skills.
• Familiarity with government contracting practices and subcontracting processes.

As a Business Operations Manager, you'll have the opportunity to work closely with leadership on high-impact programs, enhance your skills across various domains, and grow alongside a dynamic and purpose-driven team.

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.