Program Manager

Summary

Program Manager

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The Program Manager (PM) serves as the single accountable authority for contract performance and is the primary point of contact with the Pension Benefit Guaranty Corporation (PBGC) Contracting Officer (CO) and Contracting Officer's Representative (COR). The PM is responsible for end-to-end oversight, performance management, reporting, and risk identification, ensuring all services are delivered in accordance with the Performance Work Statement (PWS), Quality Control Plan (QCP), and PBGC requirements.

The PM provides executive-level operational insight by interpreting data from PBGC-approved systems (e.g., ServiceNow) and leveraging reporting tools and dashboards to support decision-making, trend analysis, and performance management.

• This role does not perform system configuration, custom development, integrations, or licensing activities. Technical implementation beyond reporting and interpretation is subject to a separate scope and funding.

Responsibilities

Program Management & Oversight

• Serve as the primary contractual and operational point of contact with PBGC.
• Maintain accountability for performance across all functional areas.
• Ensure compliance with all PWS requirements, SLAs/AQLs, and reporting obligations.
• Lead implementation and maintenance of the Quality Control Plan (QCP).
• Proactively identify risks, workload pressures, and emerging issues and escalate as required.

Reporting & Performance Insight

• Review, analyze, and consolidate operational data into monthly, quarterly, and annual performance reports.
• Interpret trends, anomalies, and risks using PBGC-approved data sources and reporting tools.
• Leverage ServiceNow reports and dashboards, and interpret dashboard visualizations (e.g., Power BI concepts) to support:
• SLA monitoring
• Workload and trend analysis
• Executive-level operational insight
• Translate data and dashboard outputs into clear, decision-ready narratives for PBGC leadership.

System & Tool Collaboration (Non-Technical)

• Collaborate with Articus Solution Architects and PBGC stakeholders to:
• Validate SLA and reporting requirements
• Review dashboard concepts or prototypes
• Confirm alignment between operational needs and available system capabilities
• Serve as the business owner for reporting requirements, while not performing system configuration, development, or integration activities.

Governance & Risk Management

• Maintain continuous awareness of staffing adequacy, service continuity, and compliance risk.
• Ensure issues are addressed proactively without waiting for Government direction.
• Support audits, data calls, and COR inquiries with accurate, traceable information.

• Other duties as assigned

Qualifications

• Bachelor's degree (Business, Management, Public Administration, Information Systems, or related field preferred).
  • 4+ years of relevant experience can be used in lieu of degree
• 7+ years of federal contract program management experience to include:
  • Demonstrated experience managing Firm-Fixed-Price (FFP) federal services contracts.
  • Experience interpreting operational data and performance metrics to support executive reporting.
  • Working familiarity with ServiceNow reporting and/or dashboard visualizations (e.g., Power BI) sufficient to interpret, validate, and communicate performance information.
• Public Trust clearance/Willingness and ability to comply with PBGC fitness determination requirements, background checks, and required training.

Preferred Qualifications:

• Project Management Professional (PMP) certification preferred

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills, including the ability to translate data into executive-level insights.
• Knowledge of Federal program management and performance-based Firm Fixed Price (FFP) services contracts, including PWS, QCP, SLAs/AQLs, QASPs, and Federal reporting requirements
• Skill in serving as the single accountable authority and primary Government point of contact, analyzing operational data, interpreting ServiceNow or comparable dashboards (e.g., Power BI concepts), and translating performance metrics into clear, executive-level, decision-ready insights; skill in implementing quality control processes, managing performance and risk escalation, and producing accurate monthly, quarterly, and annual reports
• Ability to maintain end-to-end accountability across multiple functional areas, exercise independent judgment, proactively resolve issues, support audits and COR inquiries with traceable data, and effectively prioritize competing demands in a high-visibility Federal environment.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Astraeus Operations

Estimated Salary/Wage

USD $140,000.00/Yr. Up to USD $150,000.00/Yr.