Mailroom Manager

Summary

Mailroom Manager

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The Mailroom Manager shall operate and manage Pension Benefit Guaranty Corporation (PBGC) mail services to ensure secure handling, accurate routing, timely processing, financial accountability, and full chain of custody for all incoming and outgoing items. The employee is responsible for maintaining effective internal controls, safeguarding accountable materials, supporting authorized mail users, and providing documentation sufficient to demonstrate transparency, traceability, and audit readiness. Performance includes coordination with PBGC personnel, application of established procedures, and proactive identification of issues that may affect timeliness, compliance, cost, or mission delivery.

Responsibilities

• Mail Intake and Photography: Receive, photograph, and log mail same day with audit-ready accuracy.
• USPS Mailbox Retrieval: Check USPS mailbox daily and route mail into intake and security processes.
• Mail Distribution and Department Notification: Stage, deliver, notify departments, and secure or escalate unclaimed mail.
• Personal Deliveries: Refuse personal deliveries and report repeated misuse.
• Accountable Mail: Track accountable mail and maintain continuous chain of custody.
• Funds and Negotiable Instruments: Securely process funds-related mail and report discrepancies immediately.
• Undeliverable or Unclear Reporting: Resolve misaddressed mail, document routing, and track to closure.
• Returned Mail Timeliness and Custody Transfer: Secure and transfer returned mail promptly; escalate delays.
• Outgoing Shipments and Carrier Processing: Log and process outgoing shipments per approved procedures.
• Postage Optimization and Cost Efficiency:Recommend cost-effective mailing and shipping practices.
• Real-Time Application: Select economical shipping methods that meet security and timing needs.
• Monthly Monitoring: Prepare monthly mailing and shipping summaries.
• Quarterly Optimization Advisory: Provide quarterly efficiency and cost-reduction recommendations.
• Annual Strategic Assessment: Support annual trend analysis and cost-containment planning.
• Immediate Notification and Escalation Triggers: Notify the COR of issues impacting cost, compliance, or security.
• Mail Volume and Trend Reporting: Analyze mail data and report trends and anomalies.
• Reporting and Documentation: Maintain accurate, auditable records.
• Postage Meter Accountability: Verify postage balances daily and report discrepancies.
• Security and Safeguarding: Secure all mail and funds and document security incidents.
• Suspicious Mail: Identify, secure, and report suspicious items.
• Policy and SOP Governance: Review procedures annually and recommend updates.
• Audit and Compliance Support: Conduct self-reviews and support audits.
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent required
• 1+ years of experience performing mailroom, facilities, logistics, or administrative operations in a regulated, secure, or high-accountability environment, to include:
  • Demonstrated experience handling incoming and outgoing mail and packages, including accurate logging, tracking, and documentation.
  • Experience following written procedures and standard operating instructions, with the ability to document actions accurately and correct errors promptly.
  • Experience using tracking systems, logs, or electronic records to support audit-ready documentation and reporting.
• Public Trust clearance and willingness and ability to comply with PBGC fitness determination requirements, background checks, and all applicable security and training requirements.

• Completion of United States Postal Service (USPS) mail center security and suspicious mail handling online training identified by PBGC prior to working independently in the mailroom along with any other training PBGC to gain access to PBGC data or information systems is required prior to start.

Preferred Qualifications:

• Associate degree in Business Administration, Facilities Management, Logistics, Supply Chain, or a related field.

Knowledge, Skills and Abilities:

• Proven ability to maintain chain-of-custody controls for accountable mail, sensitive items, funds, or negotiable instruments.
• Ability to recognize and appropriately respond to security-related issues, including safeguarding mail, restricting access, and escalating concerns.
• Strong attention to detail and organizational skills, with the ability to manage multiple items and track tasks through completion.
• Ability to communicate effectively with supervisors, Government representatives, and internal customers regarding mail status, issues, or discrepancies.
• Ability to identify issues early and escalate appropriately, including cost, compliance, security, or delivery risks.
• Willingness and ability to comply with PBGC fitness determination requirements, background checks, and all applicable sec
• Ability to lift and move packages (within safety guidelines) and perform routine physical tasks associated with mailroom operations.
• Ability to work independently, exercise sound judgment, and meet strict timeliness and accuracy standards in a Federal workplace environment.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Astraeus Operations

Estimated Salary/Wage

USD $78,000.00/Yr. Up to USD $80,000.00/Yr.