Job Requirements
Remote
Public Trust Polygraph not specified
Senior Level Career (10+ yrs experience)
$180,000 - $200,000
Job Description
Responsibilities
*** 15 years total experience and US Citizenship needed ***
Design, develop, and implement solutions within the IT Asset Management (ITAM) module of ServiceNow, ensuring alignment with business objectives and lifecycle management best practices.
Build and enhance ITAM solutions across hardware, software, and cloud asset management, integrating front-end interfaces, back-end logic, and CMDB data models within ServiceNow and external systems.
Develop and configure ITAM components including asset lifecycle workflows, license management, reconciliation processes, normalization, and discovery integrations.
Write clean, scalable, and maintainable code using ServiceNow best practices, including JavaScript, Glide API, and platform-native development tools.
Perform unit, system, and integration testing to ensure accurate asset tracking, compliance, and optimal system performance.
Troubleshoot and resolve issues related to asset data integrity, reconciliation discrepancies, and system integrations in a timely manner.
Monitor and maintain ITAM modules, ensuring accurate asset visibility, lifecycle tracking, and compliance with organizational and regulatory standards.
Implement enhancements such as automated asset provisioning, software license optimization, and audit readiness capabilities.
Address system defects and ensure the reliability, security, and performance of ITAM solutions.
Provide technical leadership and mentorship to junior developers, particularly in ITAM best practices and ServiceNow development standards.
Participate in architecture design sessions, focusing on CMDB alignment, asset data models, and integration strategies.
Ensure timely delivery of ITAM-related development milestones in alignment with project plans.
Collaborate with cross-functional teams including asset managers, procurement, security, and finance stakeholders to deliver end-to-end asset lifecycle solutions.
Lead requirements gathering sessions specific to ITAM, including hardware asset management (HAM), software asset management (SAM), and SaaS management.
Translate business requirements into scalable ITAM solutions, ensuring compliance, governance, and cost optimization.
Create and maintain detailed technical documentation including asset lifecycle workflows, data models, reconciliation logic, and user guides.
Education and Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum 15 years of software development experience, with at least 3+ years specializing in ServiceNow, including significant hands-on experience with IT Asset Management (ITAM) modules (HAM, SAM, or SaaS).
Required Skills
Deep expertise in ServiceNow ITAM modules, including Hardware Asset Management (HAM), Software Asset Management (SAM), and Asset Lifecycle Management.
Strong experience with CMDB design, asset data normalization, reconciliation, and discovery tools.
Hands-on experience with ServiceNow integrations (REST, SOAP, JDBC) to support asset data ingestion from external systems (e.g., procurement, SCCM, cloud platforms).
Proficiency in JavaScript, Glide API, HTML, CSS, and ServiceNow development frameworks.
Experience with software license management, compliance tracking, and audit support.
Strong understanding of ITIL practices, particularly as they relate to asset and configuration management.
Experience building dashboards, reports, and performance analytics focused on asset utilization, compliance, and cost optimization.
Excellent analytical, problem-solving, and communication skills.
Experience working in Agile environments is preferred.
Security Clearance
Ability to obtain a public trust clearance
*** 15 years total experience and US Citizenship needed ***
Design, develop, and implement solutions within the IT Asset Management (ITAM) module of ServiceNow, ensuring alignment with business objectives and lifecycle management best practices.
Build and enhance ITAM solutions across hardware, software, and cloud asset management, integrating front-end interfaces, back-end logic, and CMDB data models within ServiceNow and external systems.
Develop and configure ITAM components including asset lifecycle workflows, license management, reconciliation processes, normalization, and discovery integrations.
Write clean, scalable, and maintainable code using ServiceNow best practices, including JavaScript, Glide API, and platform-native development tools.
Perform unit, system, and integration testing to ensure accurate asset tracking, compliance, and optimal system performance.
Troubleshoot and resolve issues related to asset data integrity, reconciliation discrepancies, and system integrations in a timely manner.
Monitor and maintain ITAM modules, ensuring accurate asset visibility, lifecycle tracking, and compliance with organizational and regulatory standards.
Implement enhancements such as automated asset provisioning, software license optimization, and audit readiness capabilities.
Address system defects and ensure the reliability, security, and performance of ITAM solutions.
Provide technical leadership and mentorship to junior developers, particularly in ITAM best practices and ServiceNow development standards.
Participate in architecture design sessions, focusing on CMDB alignment, asset data models, and integration strategies.
Ensure timely delivery of ITAM-related development milestones in alignment with project plans.
Collaborate with cross-functional teams including asset managers, procurement, security, and finance stakeholders to deliver end-to-end asset lifecycle solutions.
Lead requirements gathering sessions specific to ITAM, including hardware asset management (HAM), software asset management (SAM), and SaaS management.
Translate business requirements into scalable ITAM solutions, ensuring compliance, governance, and cost optimization.
Create and maintain detailed technical documentation including asset lifecycle workflows, data models, reconciliation logic, and user guides.
Education and Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum 15 years of software development experience, with at least 3+ years specializing in ServiceNow, including significant hands-on experience with IT Asset Management (ITAM) modules (HAM, SAM, or SaaS).
Required Skills
Deep expertise in ServiceNow ITAM modules, including Hardware Asset Management (HAM), Software Asset Management (SAM), and Asset Lifecycle Management.
Strong experience with CMDB design, asset data normalization, reconciliation, and discovery tools.
Hands-on experience with ServiceNow integrations (REST, SOAP, JDBC) to support asset data ingestion from external systems (e.g., procurement, SCCM, cloud platforms).
Proficiency in JavaScript, Glide API, HTML, CSS, and ServiceNow development frameworks.
Experience with software license management, compliance tracking, and audit support.
Strong understanding of ITIL practices, particularly as they relate to asset and configuration management.
Experience building dashboards, reports, and performance analytics focused on asset utilization, compliance, and cost optimization.
Excellent analytical, problem-solving, and communication skills.
Experience working in Agile environments is preferred.
Security Clearance
Ability to obtain a public trust clearance
group id: 91165794