Workday Learning Support Technician (5717)

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Workday Learning Support Technician to join our Team in Albuquerque,NM.

JOB DESCRIPTION:

• Handles incoming LMS issue received by phone or email and creates a service request or incident accordingly
  
• Performs initial triage and support regarding reported LMS issues
  
• Routes requests that are received to the appropriate team or escalation point
  
• Provide technical assistance to the NTC students and users in response to requests submitted either in person via Jira ticketing, helpdesk emails, or by phone.
  
• Respond to trouble tickets, follow up with user and resolve issue in a timely manner
  
• Performs all duties according to established guidelines, SOPs and policies.
  
• Communicate and escalate issues to Workday Learning Support Team Lead; work and communicate issues as necessary with other members of the IT Department
  

REQUIRED SKILLS AND EXPERIENCE:

• Excellent organizational, communication, and customer service skills are a must
  
• Must be able to work as a productive team member and as an individual
  
• Must be able to create, maintain, and follow technical documentation (SOPs)
  
• Excellent troubleshooting skills are required
  

DESIRED SKILLS:

• Proficient with Microsoft Windows, and Office
  
• Familiar with Helpdesk ticketing systems
  
• Experience with smart card multi-factor authentication
  

DEGREE/EDUCATION/CERTIFICATION REQUIREMENT:

• Associate's degree, or a minimum of 2 years related work experience
  

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.