NOC Helpdesk Technician

Title:
• NOC Helpdesk Technician

Location:
• Charlottesville, Virginia (ON-SITE)

Clearance Required:
• TS/SCI (REQUIRED)

Certification Required:
• Security+ (or IAT II Equivalent)

College Degree Required:
• Associates Degree + 6 Years Experience OR
• Bachelors Degree + 4 Years of Experience

Top Skills Required:
• STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
• Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.
• Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).
• 1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.



Job Description:
• You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions
• Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.
• Utilize: Maintain a current and high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems.




• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required


o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)