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Operations Analyst

ECS

Posted 2 weeks ago

Job Requirements

VA
Public Trust Polygraph Unspecified
Career Level not specified
$80,000 - $92,000

Job Description

Job Description
ECS is seeking an Operations Analyst to work remotely .

ECS is seeking a full-time Operations Analyst. The Veterans Health Administration (VHA) is America's largest integrated health care system, providing care at 1,293 health care facilities, including 171 medical centers and 1,112 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.

The Operations Analyst will help design and implement a lean, responsive, and rapid decision-making model supporting Office of Health Informatics (OHI) EHRM within the current VHA governance structure. This individual will also provide solutioning and decision-making support, research and analysis, program management and communications support for the EHRM Tier 1 Subject Matter Expert (SME) Teams.
Primary Responsibilities
  • Track EHR Tier 1 SME Team actions and escalate identified risks.
  • Contribute to solving complex issues.
  • Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway.
  • Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders.
  • Conduct project plan reviews with Oracle Health Integrated Solution Services Engagement Owner (ISS EO) and EHRM-IO Solution Advisor. Keep Tier 1 SME Team Co-Leads and Members informed about needed actions or updates.
  • Provide status updates to keep Tier 1 SME Team Co-Leads informed about task ownership and actions.
  • Update VHA Leadership team on Tier 1 SME Team activities, issues, needs, and process improvement recommendations.
  • Develop EHRM Tier 1 Bi-Weekly Status Reports.
  • Review Change Control Log and ensure the Tier 1 SME Team has reviewed, updated, and approved requests prior to presentation at the Change Control Board for approval.
  • Collaborate with EHRM-IO Solution Advisor/Solution Management Administrator to contribute and facilitate SME members' workflow designs.
  • Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events.
  • Work with clients to develop, refine and maintain processes, guidelines, rules and interdisciplinary structures in alignment with government priorities and coordinate decisions and tasks.
  • Support strategic communications and change management efforts including, but not limited to, identifying target stakeholders; developing a variety of outreach and communications materials; providing executive communications support; updating, executing, and maintaining a comprehensive communications plan; and creating training products for stakeholder management and engagement.

Salary Range: $80,000 - $92,000

Required Skills
  • Background in healthcare required
  • 4+ years of relevant experience
  • Bachelor's degree in related field
  • Needs experience with the Oracle Cerner EHR
  • Ability to interact and engage with executive-level stakeholders
  • Proficiency in Microsoft Word, Excel, PowerPoint and SharePoint
  • Ability to obtain and maintain a public trust clearance
  • Legal authorization to work in the U.S.
Desired Skills
  • Experience supporting EHRM projects
  • Knowledge of military and Veteran populations
  • Strong critical thinking and analytical skills
  • Proven ability to organize, prioritize and work well with others
  • Ability to communicate thoughts, ideas and solutions logically both written and orally
  • Ability to get up to speed quickly on complex issues
  • Desire to work in a fast-paced, rapidly evolving environment
  • Capable self-starter with a drive to get all types of work done and high attention to detail

#ECS1

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3200+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
group id: 10112231A

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Job Category
Management
Clearance Level
Public Trust
Employer
ECS