Job Requirements
Sumter, SC
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards.
Requirements
Qualifications:
Security+ Certification Required
U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
Experience in IT system maintenance, troubleshooting, and repair
Knowledge of DoD/AFCENT standards and cybersecurity policies
Proficiency in Help Desk operations and IT asset management
Strong communication and documentation skills
Key Responsibilities:
• Provide prioritized service restoration as per the Escalation Matrix.
• Instruct users on system operations and report unauthorized hardware/software changes.
• Manage Help Desk tickets, ensuring proper documentation of all actions.
• Support inspections, audits, and comply with Information Assurance standards.
• Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
• Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
• Maintain warehouse facilities and transport hardware as required.
• Develop and submit Client Systems Support Monthly Status Reports.
Desired Skills/Other Considerations
If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.
VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA
Type of Security Clearance Required
TS/SCI
Requirements
Qualifications:
Security+ Certification Required
U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
Experience in IT system maintenance, troubleshooting, and repair
Knowledge of DoD/AFCENT standards and cybersecurity policies
Proficiency in Help Desk operations and IT asset management
Strong communication and documentation skills
Key Responsibilities:
• Provide prioritized service restoration as per the Escalation Matrix.
• Instruct users on system operations and report unauthorized hardware/software changes.
• Manage Help Desk tickets, ensuring proper documentation of all actions.
• Support inspections, audits, and comply with Information Assurance standards.
• Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
• Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
• Maintain warehouse facilities and transport hardware as required.
• Develop and submit Client Systems Support Monthly Status Reports.
Desired Skills/Other Considerations
If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.
VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA
Type of Security Clearance Required
TS/SCI
group id: RTL267133