Systems Engineer SME

GovCIO is currently hiring for Systems Engineer SME to manage and secure all mobile devices across the Air Education and Training Command (AETC) organization in the approved AETC Enterprise Mobile Device Management (EMDM) Service as a Software (SaaS) environment (including but not limited to: IBM MaaS360, MS Intune), and working with industry partners to ensure that mobile devices are secure, up-to-date, and functioning efficiently.

As a part of the Operations team, the systems engineer will be relied on for supporting team members by designing, implementing, and maintaining AETC EMDM solutions to manage and secure devices within the organization. Collaboration skills are a must as you will work closely with IT teams to ensure seamless integration and functionality across various platforms and devices.

The candidate of choice must be able to utilize technical skills, attention to detail, and problem-solving abilities to ensure the successful deployment and maintenance of AETC EMDM solutions. We are searching for an individual with the ability to work independently and as a part of a team, with the goal of supporting core correctional operations to improve business practices and performance in support of the agency mission to Recruit, Train, and Educate Exceptional Airmen. Candidate must have a strong understanding of, and hands on experience with, Mobile Device Management (MDM) capabilities, device management best practices, and security protocols.

This position is onsite at JBSA Randolph AFB, San Antonio, TX and is contingent upon OY2 Period of Performance funding award. Position start date on or about May 18, 2026

Responsibilities

• Overseeing the AETC Enterprise Mobile Device Management (EMDM) solution Administration which could look like
• Assuming responsibility for the end-to-end management and troubleshooting of MDM devices (includes but not limited to: Windows, MAC, iOS, Android)
• Providing data and performing actions requested by the EMDM Information Systems Security Manager (ISSM) to ensure Authorization to operate (ATO) compliance
• Administering Apple Business Manager
• Creating and managing trusts between Apple Business, hardware vendors (includes but not limited to: AT&T, Verizon) and the MDM
• Performing resolution activities to diagnose issues related to application deployment, configuration issues and performs quality assurance
• Creating and deploying MDM policies for device enrollment, configuration, compliance, security, and application management
• Creating and managing configuration profiles for different types of hardware, applications, software, and other mission requirements
• Supporting identity and access management (IAM) principles and technologies
• Providing technical support and troubleshooting for MDM related issues
• Staying informed about new MDM features, updates, and capabilities
• Developing and maintaining documentation, training materials, and standard operating procedures
• Working the industry partners to submit tickets for reporting issues that require industry partner intervention
• Coordinating and participating in planned maintenance activities
• Coordinating and participating in planned change control board activities
• Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers.
• Other duties as assigned

Qualifications

Required Skills and Experience

• Clearance Required: Secret
• High School with 10+ years (or commensurate experience)

OR

• Bachelor's degree or higher in computer science, information security, information technology or closely related field
• Two years of modern workplace technologies, including Windows, iOS, Android and macOS platforms
• One year of professional work experience as an MDM Administrator or similar role, managing device management and security solutions.

Required Certifications:

• CompTIA Security +CE

Preferred Skills and Experience

• Five or more years of experience working with mobile device management and mobile application management concepts. Experience should include design, installation, configuration, and administration
• Four or more years of experience in the administration of IBM MaaS360, Microsoft Intune, Azure and M365 products
• Two or more years of experience with identity and access management (IAM) principles and technologies, including single sign-on (SSO), certificates, multi-factor authentication (MFA) and device hardening
• Certifications or others - MS Intune, MaaS360, and Azure Administrator

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Posted Salary Range

USD $150,000.00 - USD $195,000.00 /Yr.