Job Requirements
Denver, CO
Public Trust Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
We're going places, hop on board.
Our value is in our employees - smart, passionate, and fun people.
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Tier II Service Desk Specialist for a Full-Time position.
Job Summary:
The Tier II Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Tier II Service Desk Specialist must operate with appreciable latitude in developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable.
Essential Functions:
Responds and diagnoses problems through discussion with users and hands-on assistance.
Provides on-site support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to tickets assigned by Tier 1.
Ensures that all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
Documents, tracks, and monitors of tickets to ensure a timely resolution.
Provides second-tier support to users' applications or hardware issues.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems.
Performs Moves, Adds and Changes (MAC)
Education/Certification:
The ability to obtain at least one (1) of the following:
Knowledge Requirements:
Must have at least 1-2 years of current experience in participating in a desk-side support environment.
Must have:
Experience:
At least 1-2 years of current experience in participating in a desk-side support environment.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!
Our Profile:
NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state of the art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.
High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years
NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of background investigation
Our value is in our employees - smart, passionate, and fun people.
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Tier II Service Desk Specialist for a Full-Time position.
Job Summary:
The Tier II Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Tier II Service Desk Specialist must operate with appreciable latitude in developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable.
Essential Functions:
Responds and diagnoses problems through discussion with users and hands-on assistance.
Provides on-site support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to tickets assigned by Tier 1.
Ensures that all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
Documents, tracks, and monitors of tickets to ensure a timely resolution.
Provides second-tier support to users' applications or hardware issues.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems.
Performs Moves, Adds and Changes (MAC)
Education/Certification:
- Associate degree/Trade School certifications preferred.
- A bachelor's degree in information technology, computer science, IT Business Systems, or related degree can be substituted for experience.
- A+ Certification Preferred.
The ability to obtain at least one (1) of the following:
- Microsoft Certified: Modern Desktop Administrator Associate
- Certification in ITIL v4 Foundations
- Help Desk Institute's HDA* certification
- Customer Service Representative Certification
Knowledge Requirements:
Must have at least 1-2 years of current experience in participating in a desk-side support environment.
Must have:
- Proficiency in Windows and macOS environments.
- Knowledge of Active Directory, Office 365, and basic networking concepts.
- Familiarity with imaging tools and remote support software.
- Familiarity with ticketing systems such as ServiceNow and Remedy.
- Strong communication, customer service, and problem-solving abilities.
Experience:
At least 1-2 years of current experience in participating in a desk-side support environment.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!
Our Profile:
NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state of the art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.
High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years
NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of background investigation
group id: 10243825