Systems Administrator

For the OPS Consulting team, 'the power to help' means helping our clients, helping serve the mission, helping our employees and their families, and helping the community. Headquartered in Hanover, MD. OPS Consulting has over two decades of experience specializing in the most mission-critical operations. We are thought leaders and innovators. The ingenuity of our developers, engineers, cyber experts, linguists, and analysts are dedicated to empowering our clients, fulfilling The Mission, and remaining trusted leaders and advisers in national security and technology solutions.

We are looking for a Systems Administrator to join a dynamic team in College Park, MD.

The Level 3 System Administrator is responsible for supporting the implementation, troubleshooting, and maintenance of enterprise Information Technology (IT) systems and infrastructure. This role provides advanced technical support across a wide range of systems, including client/server environments, storage, network devices, and mobile platforms, while ensuring system reliability, performance, and security.

Key Responsibilities:

• Support the implementation, maintenance, and troubleshooting of IT systems and infrastructure.
• Manage daily operations, configuration, and performance of IT systems across enterprise environments.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution.
• Monitor system performance and ensure availability of client/server, storage, network, and mobile devices.
• Assist users with system access, functionality, and issue resolution.
• Communicate status updates and escalation details to agency management and internal stakeholders.
• Support dispatch systems and hardware-related issues through resolution.
• Configure, manage, and maintain UNIX and Windows operating systems, including installation, upgrades, and performance tuning.
• Maintain system integrity and configure network components to support reliable operations.
• Optimize system performance and resource utilization, including capacity planning and analysis.
• Troubleshoot complex system, hardware, and software integration issues.
• Provide detailed analysis and feedback for escalated tickets and system issues.
• Support system design, mission architecture, and associated hardware solutions.
• Apply knowledge of system administration interdependencies within Service-Oriented Architecture (SOA) environments.
• Analyze and resolve complex issues related to server hardware, applications, and system integrations.

Qualifications:

• Minimum of 15 years of experience as a System Administrator supporting programs of similar scope, type, and complexity.
• Bachelor's degree in a technical discipline from an accredited college or university.
  • An additional 5 years of relevant experience may be substituted in lieu of a degree.
• Strong experience with UNIX and Windows systems administration.
• Demonstrated ability to troubleshoot complex IT systems and support enterprise environments.
• Experience with system performance tuning, capacity planning, and infrastructure optimization.
• Familiarity with Service-Oriented Architecture (SOA) concepts and system dependencies.
• US citizenship and an active TS/SCI with Polygraph security clearance required