Cybersecurity Support Specialist I

Position Overview Type: Full-Time, Exempt

Location: Huntsville, AL

Travel: None expected

Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.

Work Authorization: U.S. Citizenship required

Summary/Objective

Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.

Essential Functions

• Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users.
• Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements.
• Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.).
• Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents.
• Responds to PC users' requests for assistance - primarily by telephone and e-mail messages - with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution.
• Installs software on personal computers (PCs).
• Perform routine maintenance of PC hardware and software.
• Prepare new PCs for use, and previously used PCs for reuse.
• Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets.

Required Education and Experience

• Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience.
• Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers.
• Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory.
• Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher.

What We Offer:

• 401(k) Matching
• Company Events
• Dental Insurance
• Employee Recognition Programs
• Health Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Performance Incentives
• Student Loan Repayment
• Tuition Reimbursement
• Vision Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.