Systems Administrator

Experienced Systems Administrator who will be responsible for will be responsible for developing, maintaining, and securing enterprise systems, applications, and infrastructure.

Seasoned professional in the job family; full competence in technical area. The role will lead efforts in installing software, deploying system upgrades, resolving server and desktop-related issues, and supporting complex Tier 2/3 problems. The administrator will also develop innovative IT solutions, evaluate emerging technologies, and implement practices aligned with the organization's IT goals. Works with customers.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Please Note: U.S. Citizenship is required.

ROLE AND RESPONSIBILITIES: Responsibilities and duties may include, but are not limited to:

• Manage software distribution systems enterprise-wide, including creation and maintenance of software deployments and Microsoft Office 365 thick client management.
• Manage enterprise print services, including printer management, deployment, and secure print service configurations.
• Collaborate with a team of system administrators on Office 365 administration such as Teams, OneDrive, Exchange, SharePoint, and other future tools.
• Monitor and respond to alerts in the internal network monitoring and alerting system for outages or performance issues.
• Troubleshoot and resolve hardware/software problems, including network equipment, desktops, and servers.
• Diagnose and resolve issues for Windows 11, Microsoft Office, and other applications.
• Maintain computer assets and ensure all asset management tools are up to date.
• Design, develop, and implement hardware/software solutions, including hardware installations.
• Manage Windows Active Directory infrastructure, including domain controllers, DNS, DHCP, and file servers.
• Perform system utilization reviews, growth analysis, and capacity planning.-Recommend technical and process improvements for system efficiency.-Lead server deployments for new and existing projects.
• Research vendor solutions for technical problems and oversee implementation
• Document system deployments and configurations.
• Perform key functions (above) and other security-related tasks as directed on multiple systems, at multiple sites, or for multiple clients
• Schedule, perform and maintain records of required, patching, maintenance,software/hardware changes, and scanning based on evolving threat/vulnerabilities and customer compliance requirements
• Assess changes to an information system by performing periodic self-inspections, tests, and reviews of the IS program to ensure that systems are operating as authorized/accredited and that conditions have not changed; ensure corrective actions are taken for identified findings and vulnerabilities
• Maintain a working knowledge of information system functions, security policies, technical security safeguards, and operational security measures
• Coordinate with Information Systems Security Manager, Facility Security Officer (FSO) and Contractor Program Security Officers (CPSO) to define, implement and maintain information security policies, strategies, and procedures
• Implement policies and procedures for responding to security incidents, and for investigating and reporting security violations and incidents
• Receive direction/guidance from the MTSI Program Manager and/or Govt technical lead; translate guidance into actionable tasks performed by the project team-Manage/execute medium-large tech tasks
• Ensures assigned tech tasks are properly coordinated/ efficiently accomplished w/best available resources-Serve as technical lead for time critical tech projects, test events/tasks requiring senior level tech expertise
• Ensure all required resources (e.g. personnel, HW, SW, facilities, security) are identified to support assigned tasks
• Coordinate w/Project Manager to verify time phased requirements are identified to meet contractual required deadlines
• Accountable for the quality and timely delivery of all technical contract deliverables
• Ensure that task related products are consistent in format and content with overall project deliverables
• Routinely engage with Govt technical representative + tech leads for our teammates and subcontractors
• Acts as a resource/mentor for colleagues with less experience
• Works independently, with guidance in only the most complex situations

REQUIRED SKILLS:

• 7+ years of IT System Administration experience.-Strong background in Microsoft Windows environments.
• Proficiency in computer software applications, hardware platforms, and LAN/WAN networking.
• Experience installing, configuring, and troubleshooting Windows Operating Systems.
• Strong understanding of TCP/IP, DHCP, DNS, and network hardware (switches/routers).
• Knowledge of federal security requirements and mandates (e.g., RMF, JSIG, FIPS, NIST)-Strong Microsoft Windows background with some knowledge of UNIX/LINUX
• Proficiency in multiple technical areas and application of advanced technical/analytical principles
• Ability to understand customer needs and translate them into technical solutions
• Project management or program management knowledge and experience
• Strong problem-solving skills, including breaking down complex problems and prioritizing tasks
• Excellent communication skills and ability to interface with senior-level customers and teammates
• Leadership experience in technical projects, proposals, and internal committees or innovation projects

REQUIRED COMPETENCIES:

All MTSI employees are required to be skilled in the following core competencies:

• Collaboration/Teamwork: Engages others across roles through communication and mutual respect, sharesinsights, enabling effective teamwork to ensure collective success. (teamwork)
• Technical and Functional Skills: Leverages technical and functional expertise to deliver high performance,addresses challenges, and supports business needs while pursuing continuous skill development. (domainknowledge)
• Entrepreneurialism: Fosters innovation, evaluates ideas, and advances initiatives with sound judgmentand organizational awareness to drive growth and impact. (innovation)
• Communication: Communicates clearly and effectively, fostering understanding, collaboration, andalignment through active listening and impactful messaging. (effective communication)
• Customer Focus: Prioritizes customer needs, builds trust, and delivers exceptional service by using insightsto drive improvements and strengthen relationships. (customer insight)

QUALIFICATIONS:

• -Bachelor's degree in Computer Science, Information Technology, Information Security, or related field
• Five (5) years of experience working in an IA-related field and/or five (5) to eight (8) years of experience in IT with a heavy emphasis on systems administration
• In-depth knowledge of Microsoft Windows OS (client and server)
• CompTIA Security+ or higher-level DoD 8570.01/8140.03 certification
• Demonstrates professionalism and excellent problem-solving capabilities.
• Exceptional verbal and written communication skills.
• Outstanding organizational, time management, and project coordination abilities.
• Strong customer service orientation and ability to collaborate within all team levels.
• Proactive approach to troubleshooting and resolving IT issues.
• Capable of lifting up to 50 lbs. (e.g., PC equipment installation).
• Demonstrated ability to write technical documentation and end-user guides.
• Ability to manage multiple projects and support tickets simultaneously.
• Experience working in a corporate IT environment.
• Willingness to travel as needed.
• Good to have, but not required SQL Server experience

PHYSICAL REQUIREMENTS:

• Frequent sitting for long periods using computer keyboard, zoom conferencing, Microsoft teams, telephone etc.
• Regular standing and walking to file documents, make copies, meet with leaders/employees in other parts of the building etc.
• Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard(traditional keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-key numeric keypad)
• Work is performed in an office environment and requires the ability to operate standard office equipment
• Some work (less than 5%) may require moving and lifting of heavy objects

TRAVEL: 10%

CLEARANCE: Ability to obtain a TS/SCI clearance.

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