On-site Technical Trainer

R-00178740

Description

The On-site Technical Trainer is responsible for designing, developing, and delivering engaging training programs that enable adult learners to effectively use and support technical systems.

This role:

• Combines expertise in instructional design, content development, and virtual facilitation to create scalable, high-impact learning solutions.
  
• Partners with technical teams and stakeholders to translate complex system functionality into clear, user-friendly training experiences that drive adoption, proficiency, and performance.
  
• Tracks all program personnel certifications to ensure annual certification requirements are met and that staff maintain comprehensive and current knowledge within their respective disciplines.
  
• Documents, retains, and tracks required staff training and ensures compliance with established training frequency requirements.
  

Primary Job Responsibilities

• Design and develop comprehensive training curricula for technical systems, including virtual instructor-led training (VILT), eLearning modules, and self-paced learning solutions
  
• Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to create effective, learner-centered content
  
• Translate complex technical concepts, workflows, and system processes into clear, engaging training materials
  
• Develop a wide range of learning assets, including facilitator guides, user manuals, job aids, simulations, videos, and knowledge base content
  
• Deliver interactive virtual training sessions using modern learning technologies and engagement strategies
  
• Conduct training needs analyses to identify knowledge gaps and align learning solutions with business and system requirements
  
• Collaborate with subject matter experts, developers, and program teams to ensure accuracy and relevance of technical content
  
• Evaluate training effectiveness through assessments, learner feedback, and performance metrics; continuously refine content
  
• Support system implementations, upgrades, and enhancements by developing and delivering targeted training programs
  
• Maintain and update training materials to reflect system changes, new features, and evolving best practices
  
• Track training completion and learner progress through a training platform.
  

Basic Qualifications

• Bachelor’s degree from an accredited college or university in Adult Education, Human Resources Training and Development, or a related field.
  
• Minimum of five years of experience developing, leading, and implementing training programs for technological systems supporting call center operations.
  
• Strong knowledge of call center technologies and operational workflows.
  
• Strong written and verbal communication skills.
  
• Strong customer service skills and knowledge of call center operations.
  
• Proven proficiency in technology platforms and electronic learning systems, as well as Microsoft Office applications including Word, Outlook, and Excel.
  
• Strong organizational, analytical, and instructional design skills.
  
• U.S. citizenship and fluency in English required.
  
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
  
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.
  
• This position r equires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) when working remote. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. 
  

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: April 3, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $65,650.00 - $118,675.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.