Senior Linux Systems Administrator

GovCIO is currently hiring a Linux Administrator that will provide service desk, application and security management services for the Unified Jury Management System (UJMS). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve software application, security, and technical issues associated with UJMS. This position is located in the United States and will be a full remote position.

Responsibilities

• Provide Tier 1 & 2 support for UJMS
• Utilize ITSM tool to create or track issues/requests
• Provide timely updates to tickets
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by user
• Properly escalate unresolved queries to the next level of support
• Ensure proper recording, documentation, and closure for each issue
• Follow up with users, provide feedback and see problems through to resolution
• Preserve and grow the knowledge base for supported applications
• Review and provide recommendations regarding application instructional or procedural documentation
• Provide application support and system administration support services to include management of hardware, operating systems, databases, and software applications
• Conduct IT application and security management activities

Qualifications

Master's with 7 years experience or 10 years experience in lieu of education requirement

Required Skills and Experience

• Minimum 5 years of IT work experience
• Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher software applications
• Experience with Apache Tomcat
• Experience with Microsoft SQL Server
• Strong understanding of troubleshooting IT issues
• Flexibility and adaptability to handle different product service calls
• Good verbal and written communication skills

Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust

Preferred Skills and Experience

• Experience with ServiceNow
• Software application management experience
• Network security experience
• Understanding of ITIL best practices
• Background in Federal appellate, district and bankruptcy court operations
• Court experience with case management and/or jury management applications
• CompTIA Linux+ or Linux Professional Institute LPIC-1 certification

Posted Salary Range

USD $100,000.00 - USD $125,000.00 /Yr.