IT Analyst

Description

 SAIC is seeking an IT Analyst to support the Department of War Office of Strategic Capital (OSC). This position will provide hands-on support and expertise to maintain reliable and efficient day-to-day IT operations for the OSC customer. The IT Analyst is responsible for providing initial troubleshooting for office hardware, including but not limited to printers, docking stations, laptops, and government-issued mobile phones. Excellent communication skills and ability to work in a fast paced environment are required to provide handle IT issues quickly, provide proactive status updates, and translate technical information into understandable terms for non-technical staff.

Occasional local travel between the OSC Office in Washington, DC and the Pentagon will be required.

This position is full time onsite in Washington, DC.

Responsibilities Include:

• First-line technical support for end-user IT issues, diagnosing and resolving problems related to hardware (laptops, printers, docking stations, mobile devices), software (Microsoft 365), user accounts (disabled accounts, first-time login), and network connectivity (VPN, commercial internet).
• Ensuring the office's commercial internet connection is operating efficiently.
• Monitoring and reporting printer issues to relevant office stakeholder IT support.
• Tracking all IT requests from the organization and submitting them to the appropriate support agency.
• Assist users with basic software issues and user account access problems.
• Maintaining a comprehensive log of all service requests and their resolutions and tracking all government-issued software licenses.
• Managing a dedicated on-site server room or network closet environment.
• Ensuring compliant IT security management.
• Assist OSC customer with IT project tracking and execution, as required.

Full-time salary for this position is targeted between $100-$120K based on education, experience, and skills.

Qualifications

Required Education and Experience:

• Bachelor's degree in information technology, computer science, or a related field.
• Minimum of five (5) years of experience.
• Experience working with the Defense Information Systems Agency (DISA) and operating within the NIPRNet environment via VPN is required.
• Must have proven experience providing first-line IT support, including troubleshooting hardware, software (specifically Microsoft 365), and common user account access problems, such as disabled accounts, VPN connectivity, and initial login assistance.
• Must have proven experience managing and troubleshooting local area networks, including monitoring commercial internet service and supporting the associated infrastructure (routers, switches, and access points).

Required Clearance:

• U.S. Citizenship required.
• Active SECRET required. Must be able to obtain and maintain a TS/SCI.

Required Skills:

• Understanding and application of government IT security best practices (including RMF, NIST frameworks, where applicable).
• Development of SOPs, training materials, and technical documentation.
• Clear and effective communication skills.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.