Forward Logistics Specialist

Duties
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• Responsible for the receipt and validation of customer Sales Orders and for managing unfilled orders.
• Ensures the exception processing associated with allocating inventory to orders, scheduling and releasing the line item(s) to customers, and processing confirmations or denials once inventory is identified.
• Expedites the resolution of customer supply problems, based on knowledge of material, vendor, and finance master data records within EBS.
• Ensures forecasts or demand plans developed are provided to the appropriate collaborative partners. Receives and evaluates quantitative or qualitative feedback from collaborative sources.
• Conducts in depth studies and analysis of Service/Agency demand plans and maintains extensive high-level personal contacts. Serves as technical advisor for assigned programs.
• Responsible for thorough understanding of Government and commercial approaches to all disciplines involved in program support, including supply, transportation, customs, automation, storage, and inspection, contracting, finance, and other.
• Requires understanding of unique procedures and support to US Navy ships, including loadouts, and multi-service remote locations re-supplied by air and surface shipments, as well as the normal support procedures required for all other customers.
• Serves as the Contracting Officer's Representative (COR) to provide contract oversight for all DLA Troop Support Prime Vendor contracts as specified in the COR appointment letter.
• Responsible for monitoring the servicing and contract's compliance with all contract terms which include Navy, Army, Marine Corps, Air Force and Coast Guard ordering and receipt, storage and distribution of all five commodities.
• Monitors and enhances customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customers of Defense Logistics Agency (DLA) capabilities.
• Documents customer issues through Customer Relationship Management (CRM) tickets, provide resolution to customer requests/issues and document and provide customers with response to their issues.

Requirements
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Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: Full-Time
• Security Requirements: Tier 3/Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• Pre-Employment Emergency Essential (EE) Physical: Required
• Financial Disclosure: Required
• You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility.
• Subject to Overseas Rotation Agreement, Tour Length: Yes, 36 months (https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025v1230.pdf). See Addtl Info.
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
• Expeditionary Civilian (EC), Emergency Essential (EE), Non-Combat Essential (NCE). See Qualifications.

Qualifications

To qualify for a Forward Logistics Specialist, your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Experience with automated applications related to Order Fulfillment, Planning, Procurement, major program issues, operations and processes associated with all functional areas, and familiarity with the characteristics and uses of managed items.
• Experience in business and marketing plans and strategic objectives, marketing theories, practices, and statistical forecasting.
• Applies, adapt analytical and evaluative methods, plans, and conduct studies to distinguish different demand forecasting techniques and apply them.
• Experience in performing, planning, and conducting customer support studies, active participation in meetings, and effective coordination with managers, functional specialists and customer personnel, document study findings, prepare briefing materials, and develop correspondence relating to assignments.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Demands
The work is primarily sedentary, although some slight physical effort may be required.

Work Environment
Work is typically performed in an adequately lit and climate controlled office. Regular visits to customers located in the
assigned Service, Agency, Region, or Customer Segment may be required.

Expeditionary Civilian (EC)
This is an Expeditionary Civilian (EC) position, and the incumbent will be designated as Emergency Essential (EE), Non-Combat Essential (NCE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Military Reservists selected for an EC position must arrange for removal from the reserve component prior to appointment to an EC position. This requirement must be met prior to placement in an EC position. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Overseas Information: For an explanation of the overseas entitlements, please review the information in the following link:
http://www.dla.mil/Careers/Programs/overseas.aspx

U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. Ordinarily Resident is defined as a U.S. citizen who is locally resident; and, has legal, permanent resident status within the host country; and, is subject to host country employment and tax laws.

Pay Retention will be extended to an eligible employee who applies through a formal recruitment program and is selected for a position at an overseas location.
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025-V536p.PDF?ver=2020-03-30-140046-310

Cost of Living Allowance may be authorized upon determination of eligibility. Please review the following link for additional information: https://www.opm.gov/policy-data-oversight/pay-leave/pay-systems/nonforeign-areas/ .

Defense Acquisition Workforce: Position requires DoD Acquisition Life Cycle Logistics (L/LCL), Foundational Level certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources .

For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/ . As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.

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