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Job Description
Overview
Job Title: Cisco Data Analyst Level 1
Location: Remote / USA
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP
Pay Rate: $30.00-$32.77 per hour
Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client's partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.
Responsibilities
Duties
Problem Solving
Accountability
Qualifications
Education / Experience
Technical Knowledge
Human Relationship Skills
Additional Abilities
Relationships
Reports to: Delivery Manager
Works with:
Working Conditions
Pay Range
USD $30.00 - USD $32.77 /Hr.
Job Title: Cisco Data Analyst Level 1
Location: Remote / USA
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP
Pay Rate: $30.00-$32.77 per hour
Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client's partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.
Responsibilities
Duties
- Monthly analysis of data to provide reporting globally regarding partner metrics
- Biannual analysis of data to identify eligibility of partners within the program
- Monitor and respond to inquiries submitted via internal email
- Monitor and respond to cases in helpdesk queue
- Identify and validate business requirements with key stakeholders
- Data analysis from various sources for automation and development of reports and dashboards
- Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues
- Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans
- Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture
Problem Solving
- Provides assistance and information to the client in a prompt manner.
- Manages continuous improvement through ongoing collection of data and information regarding customer requirements.
- Understand and responds to others' using active listening skills and tactful communication.
- Ability to resolve issues following the parameters and guidelines of the client.
Accountability
- Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
- Ensures customer satisfaction through follow up and special efforts.
- Assist new employees with training through shadowing opportunities and explanation of work process as requested.
Qualifications
Education / Experience
- Bachelor's degree or relevant experience.
- Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers
- Project management, data analysis and reporting with related toolset expertise:
- Excel
- Smartsheet
- Databases
- PowerPoint
- Power Query
- Visual Studio
- Microsoft SQL Server
- Ability to manage influence through persuasion, negotiation, and consensus building
- Excellent communication and presentation skills, experience working with cross-functional teams
- Must be able to operate in a fast paced, high stress environment and handle ambiguity
- Demonstrated desire for continuous learning and improvement.
Technical Knowledge
- Minimum of 3+ years' experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office
Human Relationship Skills
- Speaks with clarity, articulation, and is aware of own non-verbal communication.
- Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
- Demonstrate ability to learn quickly and thrive in high-energy team environment.
- Strong written and spoken communication skills.
- Must be able to work independently, as well as with a team.
- Ability to function in a diverse work environment.
- Experience in a customer service role.
Additional Abilities
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Relationships
Reports to: Delivery Manager
Works with:
- Serves client customers
- Cayuse
Working Conditions
- Normal physical conditions
- General office environment
- Must be able to sit for long periods of time looking at computer screen
- May be asked to work a flexible schedule which may include holidays
- May be asked to travel for business or professional development purposes
- May be asked to work hours outside of normal business hours
Pay Range
USD $30.00 - USD $32.77 /Hr.
group id: 10323520
