Program Support Specialist 1 - Omaha, NE

Overview

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company's capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 7,000 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.

Why join M.C. Dean? Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain a Top Secret/SCI clearance

Travel Requirement: This is an on-site position with a travel requirement of less than 10% to support the project as needed.

Responsibilities

The Program Support Specialist is responsible for overseeing the scheduling, planning, vendor solicitation and resource allocation for a moderately complex project team that provides expert solutions to a highly complex, secure, mission-critical government customer. They are also a specialist in the use of Computerized Maintenance Management Systems (CMMS) who will focus on CMMS system support, CMMS training, auditing of CE ticket performance, ability to generate CMMS reports, review and analyze team workflow performance utilizing the CMMS. This person will also perform other duties as assigned. The Program Support Specialist reports directly to and works alongside the Facility Operations Manager .

This individual must have experience with facilities operations, maintenance, and engineering projects from a systems-thinking perspective. They must be skilled at synthesizing expertise across diverse subject areas, including:

• Mission-critical power and cooling maintenance requirements
• Mechanical systems maintenance
• Supply chain oversight
• Inventory management
• Building automation and controls
• Maintain and improve the CMMS accuracy and completeness

Customer Engagement:

• Serve as a point of contact for customer interaction on the Project, including Daily, Weekly, Monthly and Quarterly maintenance status reports.
• May be required to coordinate with M.C. Dean's Contract Manager and Group Lead to make determinations regarding scope-applicability of Customer Work Requests.

Procurement:

• Issue Purchase Requests through M.C. Dean's certified procurement system to ensure timely purchase of materials for site needs.
• Review Purchase Requests submitted by Project Team members prior to approval.
• Issue Subcontract Requests through M.C. Dean's certified procurement system to ensure a timely award of vendor subcontracts to meet site needs.
• Maintaining accurate records and overseeing the warehousing of products and materials.

Interactions with Project Personnel:

• Assist project leadership in the training of team members assigned to your Project, contributing to their development as individual employees.
• Assist in monitoring the performance of the Project Team, including tracking the performance of Subcontractor employees on site.
• Provide technical insight, recommendations and training for the site CMMS.

• Ensure compliance with industry standards, government regulations, and company policies across the project.
• Assist in the scheduling and assignment of Above Standard Work (IDIQ) from inception, through estimating, award and execution.
• Attend project reviews to assess performance, risk management, and resource allocation.

Risk Management & Compliance:

• Assist management team to identify, assess, and mitigate risks associated with project execution.
• Ensure compliance with regulatory requirements and safety protocols across operations.
• Serve as back up response point for high-risk issues, coordinating with Group Management and external stakeholders to develop mitigation strategies.

Operational Excellence & Continuous Improvement:

• Provide input to standardize project Standard Operating Procedures, controls, procurement, and related processes across the project, following guidance from the Program Leadership Team.
• Directly manage the implementation of best practices in planning and procurement.
• Participate in initiatives for process improvement, ensuring greater efficiency, innovation, and productivity.
• Promote the adoption of new technologies and methodologies to enhance client outcomes and project management capabilities.

Qualifications

• High school diploma with minimum of 6+ years of business experience with proven experience in a facilities maintenance and operations role.

Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain a Top Secret/SCI clearance

Experience & Skills:

• Proven experience Coordinating schedules for regular maintenance, repairs, and inspections to minimize downtime and disruption in a complex and fast-paced environment.
• Extensive experience in Computerized Maintenance Management Systems, work order management, and ensuring that the necessary resources, including tools, parts, and personnel, are available to complete maintenance tasks efficiently
• Strong expertise in risk management, project controls, critical infrastructure, electrical or power distribution systems, and facilities operations.

Desired / Advantageous:

• Compliance and Safety: Ensuring all maintenance work complies with industry safety standards and legal regulations.
• Record Keeping: Maintaining accurate records of maintenance activities, costs, and outcomes for reporting and decision-making purposes.
• Team Work: Experience working as part of a team and fostering a collaborative work environment.
• Analytical & Problem-Solving Skills: Ability to analyze data to identify issues and develop effective solutions.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.