Job Requirements
Remote
DoE Q or L Polygraph Unspecified
Career Level not specified
$104,000 - $166,000
Job Description
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.
About The Role
Position Overview
The IT Incident Manager plays a central role in maintaining the stability and reliability of enterprise technology services. This position is responsible for coordinating the response to critical incidents, ensuring timely restoration of services, and driving continuous improvement across incident management processes. The ideal candidate brings strong communication, organizational excellence, and hands-on experience in service desk operations and management.
Key Responsibilities
Critical Incident Response
Qualifications
Required Qualifications
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.
About The Role
Position Overview
The IT Incident Manager plays a central role in maintaining the stability and reliability of enterprise technology services. This position is responsible for coordinating the response to critical incidents, ensuring timely restoration of services, and driving continuous improvement across incident management processes. The ideal candidate brings strong communication, organizational excellence, and hands-on experience in service desk operations and management.
Key Responsibilities
Critical Incident Response
- Lead and coordinate the end-to-end response for high-priority and major incidents.
- Mobilize and direct technical resources to ensure rapid analysis, troubleshooting, and service restoration.
- Serve as the primary point of communication during critical incidents, providing timely updates to stakeholders and leadership.
- Ensure incident timelines, actions, and decisions are accurately documented for post-incident review.
- Maintain detailed and accurate incident records, ensuring all required information is captured for compliance and audit needs.
- Facilitate post-incident reviews, including root cause analysis (RCA) and lessons learned sessions.
- Analyze incident trends, recurring issues, and systemic problems to identify opportunities for process, technology, or service improvements.
- Produce regular reports summarizing incident performance, trends, and SLA adherence.
- Ensure all incidents are handled in alignment with established service level agreements (SLAs) and IT service management (ITSM) best practices.
- Review incident tickets for completeness, accuracy, and quality of documentation.
- Collaborate with service desk teams, technical support groups, and problem management to improve workflows and reduce incident volume.
- Recommend and help implement enhancements to incident management processes, tools, and communication practices.
Qualifications
Required Qualifications
- Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years with a HS diploma
- Proven experience in service desk operations and management.
- Strong communication skills, with the ability to convey technical information clearly to both technical and nontechnical audiences.
- Exceptional organizational skills, with the ability to manage multiple priorities in high-pressure situations.
- Demonstrated ability to coordinate cross-functional technical teams during incident analysis and resolution.
- Familiarity with ITIL or similar IT service management frameworks.
- Must be able to obtain and maintain a Department of Energy (DOE) security clearance.
- Experience leading major incident response in a large or complex IT environment.
- Knowledge of root cause analysis methodologies and incident trend analysis.
- Exposure to ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
group id: 91005870
