Job Requirements
Mobile, AL
Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
$58,000 - $62,000
Job Description
TEKsystems has an immediate need for a PC Technician to support the US Army Corps of Engineers in Mobile, AL.
Responsibilities:
- Provide second-tier support to end-users for PC, server, mainframe applications and hardware.
- Offer support with problems that the first-tier of help desk support is unable to resolve.
- Support responsibilities include software installation, and configurations.
- Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- May simulate or recreate user problems to resolve operating difficulties.
- Will recommend systems modifications to reduce user problems.
- Will maintain currency and high level of technical skill in field of expertise.
Required Skills:
- Active Secret Clearance
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
- 3+ years of desktop support experience
- Experience supporting Windows 7, Windows 10, and MS Office 2013.
- Experience using Remedy or a similar ticketing system.
- Strong analytical and follow through skills.
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Ability to work well independently on defined tasks.
- Ability to work well as part of a team.
Responsibilities:
- Provide second-tier support to end-users for PC, server, mainframe applications and hardware.
- Offer support with problems that the first-tier of help desk support is unable to resolve.
- Support responsibilities include software installation, and configurations.
- Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- May simulate or recreate user problems to resolve operating difficulties.
- Will recommend systems modifications to reduce user problems.
- Will maintain currency and high level of technical skill in field of expertise.
Required Skills:
- Active Secret Clearance
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
- 3+ years of desktop support experience
- Experience supporting Windows 7, Windows 10, and MS Office 2013.
- Experience using Remedy or a similar ticketing system.
- Strong analytical and follow through skills.
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Ability to work well independently on defined tasks.
- Ability to work well as part of a team.
group id: 10105424
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