Call Center Representative (Onsite - USPS Facilities Support)

MBA Consulting Services, Inc. (MBA) is looking for a customer-focused, solutions-driven Call Center Representative to support facility maintenance operations for the United States Postal Service (USPS).

In this role, you'll be the first point of contact for internal USPS Facilities teams across the country, helping keep critical infrastructure running smoothly. If you enjoy problem-solving, fast-paced environments, and making an impact on national operations-this is a great opportunity to step into a meaningful role.

What You'll Do

• Serve as a key contact for USPS Facilities nationwide, handling incoming calls related to building maintenance and repair issues
• Log, track, and manage service requests using web-based systems (Genesys IWS)
• Troubleshoot issues, research solutions, and ensure timely resolution
• Deliver a high level of customer service to internal stakeholders
• Support customer retention by resolving concerns quickly and professionally
• Manage multiple priorities in a fast-paced, high-volume call environment

What We're Looking For

• 2-4 years of experience in call center operations, customer support, or facilities-related IT support
• Strong communication skills with the ability to handle calls from diverse teams across multiple locations nationwide
• Proven ability to multitask, prioritize, and problem-solve under pressure
• Comfortable using Microsoft Office (especially Excel) and web-based systems
• Self-starter with sound judgment and a proactive mindset
• Flexibility to adapt to changing priorities and schedules

Education

• Bachelor's degree preferred but not required

Additional Requirements

• Ability to pass a background check and drug screening
• Must be eligible for a Public Trust clearance

Why Join MBA?

MBA is a mission-driven federal IT and professional services integrator with over 20 years of success supporting critical government operations. Headquartered in Chantilly, VA, with 350+ employees across 46 locations, we're known for delivering innovative solutions in IT, engineering, data analytics, and facilities management.

We pride ourselves on a culture built on integrity, respect, and delivering high-quality results-and we invest in people who want to grow and make an impact.

MBA CSi is an Equal Opportunity / Affirmative Action Employer.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

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