Tier 2 Shift Lead (Night Shift)

Tier 2 Technical Assistance Center (TAC) Shift Lead to support enterprise hybrid cloud and data center operations. This is a hands on technical leadership role in a 24x7 mission critical environment supporting global users and systems.
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What You’ll Be Doing
As a TAC Shift Lead, you’ll be the on shift technical and operational lead, responsible for system stability, incident response, and guiding a small team of Tier 2 TAC analysts during your shift.
Key responsibilities include:
• Leading daily operations for a 5 person Tier 2 TAC shift
• Providing advanced technical support for hybrid cloud and data center environments
• Monitoring, triaging, and resolving infrastructure issues across physical and virtual systems
• Running incident bridges, coordinating escalations, and engaging Tier 3 engineering teams as needed
• Executing ITSM processes such as incident, event, request, and queue management
• Providing clear written and verbal status updates to leadership
• Mentoring and guiding junior TAC team members
This role is both technical and leadership focused—you’re expected to stay hands on while owning shift level outcomes.
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Technical Environment
You’ll work in an enterprise environment that includes:
• Windows Server and Red Hat Linux systems
• VMware (vCenter, vSphere, monitoring tools)
• Active Directory account and server management
• Enterprise monitoring and logging tools
• ITSM platforms (Remedy or similar)
• Data center, storage, and backup technologies
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What we are Looking For
• Experience in Tier 2 support, data center operations, or cloud operations
• Comfort leading incidents and making decisions in a real time operations environment
• Prior experience guiding or unofficially leading a technical team is a plus
• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI).
• Because an active or interim DoD clearance is required, U.S. Citizenship is required.
• IAT Level II certification (Security+ CE or equivalent)
• ITIL Foundation (or ability to obtain shortly after starting)
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Work Location & Schedule
• On site in Kansas City, MO (no remote)
• Night Shift supporting 24x7 operations
• Night and weekend shifts are part of the rotation (shifts typically rotate every several months)
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Why This Role:
• High impact mission supporting DoD global operations
• True step into technical leadership, not just a senior individual contributor role
• Strong visibility with operations leadership
• Solid path into data center management, cloud operations leadership, or engineering roles
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Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)