PC Network Support Technician 4

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the TimeDescription

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman's Chief Information Digital Office seeks a senior-level Executive PC Support Technician to deliver IT and technical support to Northrop Grumman executives, including Presidents, corporate officers, vice presidents, executive assistants, and other senior leaders and stakeholders. Based at the Mission Systems Headquarters in Linthicum, MD, the incumbent independently identifies and develops solutions for Executive IT issues and recommends enhancements to improve the IT experience and functionality for executives.

They will operate in a fast-paced environment under general supervision to resolve issues promptly and effectively with tact and diplomacy.

Responsibilities will include, but are not limited:

• Provide administrative and operational support for executive offices, desktops, mobile phones, tablets, multimedia/MTR devices, and other executive travel IT equipment.
• Diagnose and fix IT software issues, including M365 and other Microsoft Office programs.
• We have multiple sites in the BWI area; candidates must be willing to work at each site based on the needs of the business and customers.
• Responsible for setting up and maintaining conference room environments and various A/V equipment.

Basic Qualifications:

• At minimum, a High School Diploma/GED with 6 years of IT experience is required OR an Associate Degree with 4 years o IT experience is required.
• Must have at least 2 years of PC desktop or helpdesk technical support experience supporting large user populations (500+).
• Must have experience in support of corporate executives, senior leadership, or other high-level decision makers
• Experienced in using ServiceNow Incident Tracking and Trouble Ticketing.
• Proficiency in Microsoft products such as Windows 11, M365, Teams, Outlook, Word, Excel, PowerPoint, and Visio
• Experience with hardware components such as video cards, hard drives, network adapters, and motherboards is required
• Must be able to lift 30 pounds on a consistent basis
• Candidate must have the ability to obtain, and maintain, a DOD Secret level security clearance as a condition of continued employment

Preferred Qualifications:

• Current Secret clearance is nice to have
• The ideal candidate will have a bachelor's degree in information systems and 4 years of experience providing IT support to executive-level leadership
• Professional demeanor, to include superb verbal communication, possess a reputation for good teamwork, and customer service skills
• Ability to navigate high-visibility situations with tact and poise
• CompTIA A+ or CompTIA Security+ or Network+ certification would be nice to have
• Proficiency in remote administration (VPN) and troubleshooting of desktop PCs is highly desirable
• Experience in Active Directory in configuring user and computer accounts
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Experience supporting Windows 11 and BitLocker in a corporate environment
• HP and Dell Warranty Support Certification is extremely helpful

Primary Level Salary Range: $69,300.00 - $115,500.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.