Job Requirements
Fishers, IN
Confidential Polygraph Unspecified
Career Level not specified
$47,000 - $55,000
Job Description
Anistar Technologies is looking for a Customer Operations Specialist in Fishers, IN
Send resumes to Anna Hyatt and Sierra Gilbert
Pay: $47-55K
WHAT YOU WILL BE DOING:
WHAT YOU WILL BRING TO THE TEAM:
Send resumes to Anna Hyatt and Sierra Gilbert
Pay: $47-55K
WHAT YOU WILL BE DOING:
- Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
- Set up projects in the ERP system and process change control requests.
- Collaborate with Sales to resolve booking rejections.
- Process daily billings for Service and Install.
- Manage SLA (Service Level Agreement)/SecurePlan expirations and renewals.
- Quote and process subscription renewals while tracking software license expirations and renewals.
- Establish and manage billing cycles for subscriptions.
- Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
- Communicate with customers regarding new billings and overdue balances.
- Accurately work with the Operations team to correct billing discrepancies.
- Issue invoice corrections and credits as needed.
- Edit Sales Orders for MAC and Box Sales jobs.
- Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.
WHAT YOU WILL BRING TO THE TEAM:
- 2+ years of experience in customer operations or related fields such as: Customer Service, Scheduling/Dispatch, Accounts Payable/Accounts Receivable (AP/AR), Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) products.
- Strong verbal and written communication skills with the ability to interact at all levels of the organization.
- Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines.
- Strong organizational and administrative skills with attention to detail.
- High level of integrity and discretion in handling confidential information.
- Experience in accounts receivable is a plus.
- Prior experience in an office setting is preferred.
group id: 91017556
