Senior Product Owner - SDLC & ITSM Platform (Atlassian)

Senior Product Owner - SDLC & ITSM Platform (Atlassian)

Location: Remote
Function: SDLC Tooling / IT Service Management (ITSM)
Environment: Defense Healthcare Medical Systems (DHMS) / PEO
Overview

We are seeking a Senior Product Owner / Platform Lead to lead delivery, sustainment, and evolution of an enterprise Atlassian-based SDLC and ITSM platform supporting the Defense Healthcare Medical Systems (DHMS) portfolio.

Working closely with the Government Product Manager, this role drives end-to-end product execution, balancing operational service delivery with forward-looking enhancements. You will own backlog prioritization, Agile delivery, release coordination, and platform governance-ensuring alignment with DHMS modernization initiatives.
Key Responsibilities
Product Ownership & Delivery

• Lead end-to-end execution of platform delivery across the full SDLC lifecycle:
• Requirements, development, testing, deployment, and sustainment
• Translate stakeholder needs into prioritized backlog, user stories, and releases
• Align delivery with Government Product Manager priorities

Agile Execution & Backlog Management

• Own backlog prioritization across:
• ITSM tickets
• Enhancements
• Technical debt
• Lead Agile ceremonies:
• Sprint planning
• Backlog refinement
• Release coordination

ITSM Operations & Platform Sustainment

• Oversee ITSM operations including:
• Incidents, service requests, and change management
• Ensure:
• SLA adherence
• Ticket throughput
• Platform stability

Platform Roadmap & Enhancements

• Plan and execute platform enhancements and releases
• Support workflow optimization and capability delivery
• Align roadmap with DHMS SDLC modernization initiatives

Team Leadership

• Lead a team of ~7 personnel supporting:
• ITSM operations
• Platform enhancements
• Provide direction, workload management, and performance oversight

Governance & Release Management

• Ensure release readiness and governance
• Coordinate with:
• Systems engineering
• Test & evaluation
• Infrastructure teams
• Minimize operational risk during deployments

Atlassian Platform Management

• Oversee configuration and optimization of:
• Jira
• Confluence
• Jira Service Management (JSM)
• Support migration to Atlassian Cloud (ahead of Data Center EOL)
• Align platform with enterprise standards and architecture

Performance Tracking & Reporting

• Track metrics such as:
• Ticket throughput
• SLA performance
• Backlog health
• Provide regular updates to stakeholders and leadership

Risk Management

• Identify delivery and platform risks
• Drive mitigation strategies using data and operational insights

Required Qualifications

• 5+ years of experience in:
• Product ownership
• SDLC delivery
• Platform management
• Strong experience with:
• Agile methodologies (Scrum, backlog management, releases)
• Full SDLC lifecycle
• ITSM operations (incident, change, service request)
• Proficiency with Atlassian tools:
• Jira
• Confluence
• Jira Service Management (JSM)
• Proven ability to:
• Balance operations and enhancements
• Manage competing priorities
• Deliver results in complex environments
• Strong stakeholder communication skills
• U.S. Citizenship required (ability to obtain/maintain CAC)

Key Competencies

• Product ownership and execution leadership
• Agile delivery and backlog prioritization
• ITSM operations and service delivery
• Stakeholder management across technical and business teams
• Risk identification and mitigation
• Data-driven decision making and performance tracking