Clinical Care Ancillary Product Group Manager

Clinical Care Ancillary Product Group Manager

Location: Remote
Function: Clinical Care Products / DHMSM (MHS GENESIS)
Environment: Defense Health Agency (DHA)
Overview

We are seeking a Clinical Care Ancillary Product Group Manager to lead execution, sustainment, and product health across Ancillary capabilities within the Clinical Care product line supporting MHS GENESIS.

This role operates in a post-deployment enterprise environment, focused on system performance, workflow optimization, and continuous improvement. You will drive execution and accountability across government, vendor, and platform teams-ensuring products remain stable, aligned to DHA priorities, and delivering measurable outcomes.
Key Responsibilities
Product Execution & Health Management

• Own execution and overall health of Ancillary products
• Monitor:
• System performance
• Stability, incidents, and defects
• Configuration and end-user impact
• Drive sustainment activities and product enhancements aligned to DHA priorities
• Ensure operational readiness, adoption, and performance of capabilities

Team Leadership & Delivery Oversight

• Lead Product Managers and supporting teams within the product group
• Coordinate execution across:
• Vendor teams
• Platform teams
• DHA stakeholders
• Track status, risks, dependencies, and deliverables across all workstreams
• Drive accountability for execution, delivery, and outcomes
• Lead effectively in a matrixed environment without direct authority

Stakeholder Engagement

• Serve as a primary liaison across:
• Product Line Leadership
• DHMSM Program Leadership
• DHA clinical and technical stakeholders
• Align priorities, resolve issues, and maintain execution progress
• Escalate risks and delays as needed

Governance & Reporting

• Prepare executive briefings, status reports, and leadership readouts
• Participate in governance forums (PMO, product reviews, leadership syncs)
• Communicate metrics, risks, and recommendations to leadership

Process Improvement & Standardization

• Develop SOPs, workflows, and execution frameworks
• Standardize practices across teams to improve consistency and delivery
• Identify and eliminate inefficiencies

Risk Management & Issue Resolution

• Identify execution risks and develop mitigation strategies
• Coordinate resolution across teams
• Ensure consistent execution quality across stakeholders

Required Qualifications

• 10+ years of experience in:
• Product execution
• Program delivery
• System sustainment in enterprise or federal environments
• Experience managing:
• Product health
• Incident and defect tracking
• Multi-team delivery environments
• Experience with large-scale enterprise systems and complex dependencies
• Strong stakeholder management across:
• Government
• Clinical
• Technical teams
• Bachelor's degree in:
• Healthcare Administration
• Health Informatics
• Business / Information Systems
• Or related field

Preferred Qualifications

• Experience supporting:
• EHR systems / MHS GENESIS
• DHA or DoD healthcare programs
• Familiarity with tools such as:
• Jira
• ServiceNow
• Dashboarding / execution tracking systems
• Experience in post-deployment environments focused on sustainment and optimization

Key Competencies

• Strong execution management across multiple workstreams
• Ability to drive accountability without direct authority
• Deep stakeholder management across complex environments
• Data-driven decision making (incidents, defects, performance metrics)
• High attention to detail and follow-through
• Ability to operate in ambiguous, fast-moving environments