Operations & Maintenance Support Specialist

Recro, a Certified Small Business, helps federal agencies achieve their goals through IT infrastructure, cybersecurity, DevOps, cloud services, and digital transformation. We prioritize innovation, employee growth, and a collaborative work environment, guided by our core value - to make a difference.

Currently, Recro is seeking a motivated, career and customer oriented Operations & Maintenance Support Specialist, to join our team in VA/DC.

Clearance

• TS/SCI

Overview/Responsibilities:

• Provide advanced technical support with specialized focus on Kubernetes and Virtual Desktop Infrastructure (VDI) in a government environment.
• This role combines Tier 1 and Tier 2 Site Reliability Engineering (SRE) support responsibilities with deep technical expertise in Azure Kubernetes Services and VDI technologies.
• Will serve as a technical escalation point, mentor junior team members, and provide expert-level troubleshooting for complex cloud infrastructure and application issues while ensuring system reliability and optimal user experiences.

Top 3 Skills Needed:

1. Kubernetes & SRE Expertise - Advanced troubleshooting and support capabilities for Azure Kubernetes Services including container orchestration, cluster operations, and application reliability with SRE mindset

2. VDI Technical Leadership - Deep expertise in Virtual Desktop Infrastructure management, optimization, and advanced troubleshooting with ability to serve as subject matter expert and escalation point

3. Advanced Problem-Solving & Mentorship - Expert-level analytical and troubleshooting skills combined with ability to mentor junior team members and drive resolution of complex technical issues

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related technical field
• Minimum 6 years of professional experience in technical support, operations, SRE, or infrastructure engineering roles
• Active TS/SCI clearance (Required)
• Kubernetes Expertise: Advanced hands-on experience with Kubernetes or Azure Kubernetes Services (AKS) including troubleshooting pods, services, deployments, networking, and cluster operations
• VDI Expertise: Deep experience with Virtual Desktop Infrastructure technologies, particularly Azure Virtual Desktop (AVD), including architecture, troubleshooting, and optimization
• Configuration Management: Advanced proficiency with Salt, Ansible, or similar configuration management tools with experience developing complex automation
• Containerization: Strong experience with Docker, container troubleshooting, and containerized application support
• SRE Practices: Understanding of Site Reliability Engineering principles including monitoring, incident response, and system reliability
• Cloud Platforms: Advanced knowledge of Azure cloud services with focus on compute,networking, and storage
• Operating Systems: Expert-level troubleshooting in Windows and Linux environments
• Monitoring & Observability: Experience with Azure Monitor, Prometheus, Grafana, or similar monitoring tools for Kubernetes and infrastructure
• Scripting & Automation: Proficiency in PowerShell, Python, or Bash for automation and troubleshooting
• Incident Management: Advanced experience with Jira or similar systems, including leading complex incident resolution
• Technical Leadership: Proven ability to mentor team members and provide technical guidance

Benefits at Recro

• 100% paid medical, dental, and vision
• 401k - 6% matching and 401k profit sharing
• PTO - 120
• Federal Holidays
• Education and Tuition Reimbursements
• Wellness Benefits
• A lot of cool gear!

Working at Recro

• A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place.
• A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world.
• A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work.
• A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.