AV Infrastructure Analyst

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated AV Infrastructure Analyst for a Full-Time position.

The AV Infrastructure Analyst is responsible for designing, implementing, supporting, and managing the lifecycle of enterprise audiovisual (AV) systems across WMATA facilities. This includes control rooms, conference rooms, operations centers, training facilities, and executive briefing environments. The role ensures high availability, integration with IT and network infrastructure, and operational excellence of AV technologies that support mission-critical transit operations.

Key Responsibilities

AV Systems Design & Implementation

• Design and deploy AV systems, such as video walls, conferencing solutions, digital signage, and control systems.
  
• Develop AV architecture that aligns with enterprise IT standards and cybersecurity policies.
  
• Lead installation, configuration, and commissioning of AV solutions.
  

Operations & Support

• Provide Tier 2/3 support for AV incidents and service requests through platforms such as ServiceNow.
  
• Monitor system performance and uptime and proactively address issues.
  
• Conduct root cause analysis for recurring AV failures.
  

Infrastructure & Integration

• Integrate AV systems with network infrastructure (LAN/WAN), VoIP, and collaboration tools (e.g., Microsoft Teams, Zoom).
  
• Ensure compatibility with enterprise authentication and security protocols.
  
• Collaborate closely with Network, Security, and Systems teams.
  

Maintenance & Lifecycle Management

• Oversee firmware updates, patches, and hardware lifecycle strategies.
  
• Keep track of AV assets and records.
  
• Create preventive maintenance schedules.
  
• Manage change in a controlled manner.
  

Vendor & Project Coordination

• Coordinate with AV vendors, integrators, and OEMs.
  
• Assist with project planning, budgeting, and implementation for AV upgrades.
  
• Ensure that SLAs and deliverables are achieved.
  

Documentation & Training

• Create system diagrams, SOPs, and knowledge base articles.
  
• Train end-users and support staff on AV systems.
  

Required Qualifications

• Bachelor's degree in IT, engineering, or a related field (or equivalent experience)
  
• 5+ years of experience in AV systems design and support
  
• Experience with enterprise AV platforms like:
  
• Crestron
  
• Extron
  
• Cisco collaboration endpoints
  
• Strong understanding of networking (TCP/IP, VLANs, QoS)
  
• Experience with video conferencing technologies and codecs
  
• Familiarity with ITIL-based service management
  

Preferred Qualifications

• AVIXA CTS certification
  
• Experience in transportation or government environments
  
• Knowledge of cybersecurity frameworks (NIST, Zero Trust)
  
• Experience supporting command centers / NOCs / SOCs
  

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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