Systems Administrator Level 3

For the OPS Consulting team, 'the power to help' means helping our clients, helping serve the mission, helping our employees and their families, and helping the community. Headquartered in Hanover, MD. OPS Consulting has over two decades of experience specializing in the most mission-critical operations. We are thought leaders and innovators. The ingenuity of our developers, engineers, cyber experts, linguists, and analysts are dedicated to empowering our clients, fulfilling The Mission, and remaining trusted leaders and advisers in national security and technology solutions.

We are seeking an experienced Systems Administrator III to support the implementation, troubleshooting, and maintenance of enterprise Information Technology (IT) systems. This role is responsible for managing IT infrastructure and associated processes, ensuring optimal performance, reliability, and security across the environment.

The Systems Administrator III will provide comprehensive support for day-to-day operations, including monitoring and resolving issues across client, server, storage, network, and mobile device platforms. This position handles both Tier 1 (Help Desk) and Tier 2 (Escalation) support, performing problem identification, diagnosis, and resolution while ensuring timely communication of status updates to agency leadership and internal stakeholders.

Additionally, the role includes supporting dispatch systems and hardware-related issues, maintaining active involvement through resolution. The ideal candidate will configure and manage UNIX and Windows operating systems, install and maintain system software, and troubleshoot and optimize network components. This position also plays a key role in implementing system enhancements to improve overall performance, reliability, and operational efficiency.

The Level 3 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Qualifications:

• Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• US citizenship and an active TS/SCI with polygraph security clearance required