Receptionist

Duties

• Incumbent is responsible for the efficient operation of the reservation and information desk during all shifts and the promotion of good customer relations at all times.
• Provides work assignments and instructions to subordinate personnel assigned to the activity.
• Reviews the schedule of functions taking place, to include daily, weekly, and monthly requirements to assure proper utilization of assets available to the activity.
• Performs a variety of tasks related to stocking merchandise for selection by customer or in a stockroom. Required to observe and project the amount of merchandise needed to maintain stock levels. Typically this includes refilling stock on shelves and display counters. marking proper selling price on a variety of different kinds and sizes of items, completing inventories by counting stock on hand. Responsible for end of month inventory activity reports.
• Arranges and confirms pavilion reservations where applicable. Registers, assigns, and maintains dry storage berthing contracts and billings as well as scheduling pavilion rental reservations for special events
• Answers questions pertaining to pavilion reservations, on park facilities, or various activities available in the area.
• Maintains daily, monthly, and up to date data base of all berthing contacts and transient patrons assigned to all pavilion and dry storage spaces. Maintains daily, up to date reservation and usage logs of patrons renting pavilion and rental boats and equipment. Maintains daily, up to date reservation and usage lots, or contract forms for all gear rental items.
• Maintains daily, up to date reservations for all requests for future pavilion rentals and boating classes.
• Enters daily registrations, money transactions, and related data into RECTRAC point of sales computer program.
• Collects fees and issues receipts for pavilion rental facilities, boating related equipment rentals and resale items during assigned shift.
• Keeps current records and prepares reports pertaining to the daily and ongoing operation of the activity. Maintains and safe guards change funds assigned, daily cash receipts for rentals and dry storage berthing, and resale items. Makes daily deposits at the end of assigned shift.
• Ensures assigned spaces and gear issue equipment is kept clean and in good operational condition.
• Keeps housekeeping records of pavilion rental room, customer complaint log of rental boat discrepancies, and related equipment. Passes this information onto the maintenance staff for immediate action.
• Maintains sub-custody of all property and equipment assigned to the desk clerk operation.
• Performs other related duties as assigned.

Requirements

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Duties primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Occasionally outdoors under various weather conditions.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

• Must have 1 year of general knowledge of clerical work, operation of a cash register, adding machine, computers, resale procedures, inventory control and NAF policies as they relate to cash handling and safe guarding of funds.
• Incumbent must be able to operate a cash register and computer systems.
• Must have a general working knowledge of Marina operations to include dry storage berthing, sailboat, and related gear rentals.
• Must have the ability to establish and maintain effective working relationship with subordinates, officials, campground and boating patrons.
• Must have a pleasing personality as incumbent will meet the public in the performance of duties.
• Must have the ability to effectively communicate both orally, and in writing.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service.
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at . Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

Must have a minimum of two years of education above a high school diploma/GED equivalent. Proof of education is required.

OR

1 year of general experience in a position with duties related to those of a receptionist.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.