IT Specialist Junior

Zachary Piper Solutions is seeking a Junior IT Specialist to support a company focused on delivering enterprise IT and end-user support services within the federal defense sector. This position is fully on-site at Fort Dix, NJ . The Junior IT Specialist will provide Tier 1 end-user support to active-duty personnel, ensuring mission-critical systems remain operational in a secure environment. This role directly supports service members by keeping their technology reliable, secure, and ready for operational use.

Responsibilities for the Junior IT Specialist include:

• Providing Tier 1 help desk and end-user support for physical IT devices in an on-site environment
• Troubleshooting hardware and software issues, including system reimaging and device configuration
• Managing and resolving service requests through a Remedy-based ticketing system
• Supporting a two-person Field Service Representative (FSR) team working directly with government officials

Required Qualifications for the Junior IT Specialist include:

• 2+ years of experience with IT
• Hands-on experience with system reimaging, hardware troubleshooting, and software support
• Familiarity with Remedy or similar IT service management (ITSM) tools
• Active Secret Security Clearance
• DoD 8570 IAT II Certification (Sec+ or equivalent)
• One of the following Microsoft Fundamentals certification (MS900, AZ900, AI900, DP900, AB900, MB910, MB920, PL900, or SC900)

Compensation for the Junior IT Specialist include:

• Salary Range: $34.35/hr
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

#LI-MZ1 #LI-ONSITE

SEO Keywords:

Junior IT Specialist, IT Support Technician, Help Desk Technician, Tier 1 Support, DoD IT Jobs, Cleared IT Jobs, Secret Clearance Jobs, IAT II Jobs, Fort Dix NJ Jobs, On-Site IT Support, Government IT Support, Desktop Support Technician, Remedy Help Desk, Microsoft Fundamentals Certification Jobs