Job Requirements
Wichita, KS
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
PDS Defense, Inc. is seeking a Customer Service 3, in Wichita, KS. Job ID#216374
Job Description:
* Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
* Effectively manage a large amount of written communication and data while complying with internal and external process.
* Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
* Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
* Utilize enterprise system (SAP) to input or extract repair/material data.
* Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
* Maintain knowledge of organization and products to provide the appropriate information and support to customers.
* Consistently document customer service needs to identify patterns and maintain quality.
* Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).
Basic Qualifications
* HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
* OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required
* Must be a U.S. Person/Permanent Resident 'Green Card' holder
* Previous experience working in a customer-facing role
* Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
* Strong email and MS office software skills
Preferred Qualifications
* SAP experience
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Job Description:
* Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
* Effectively manage a large amount of written communication and data while complying with internal and external process.
* Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
* Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
* Utilize enterprise system (SAP) to input or extract repair/material data.
* Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
* Maintain knowledge of organization and products to provide the appropriate information and support to customers.
* Consistently document customer service needs to identify patterns and maintain quality.
* Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).
Basic Qualifications
* HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
* OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required
* Must be a U.S. Person/Permanent Resident 'Green Card' holder
* Previous experience working in a customer-facing role
* Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
* Strong email and MS office software skills
Preferred Qualifications
* SAP experience
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
group id: 9117PDSD