PROJECT MANAGER

Duties
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As a PROJECT MANAGER at the GS-0301-13 some of your typical work assignments may include:

• Responsible for project management, planning, operations oversight, and the development of policy and requirements documentation.
• Serves as a team leader, facilitating the accomplishment of work, solving problems, integrating work processes, and acting as a liaison to other divisions and agencies.
• Coordinates all data analysis and corrections with various enterprise division and partner agencies and provides recommendations on organizational and administrative changes that could impact CCC processes.
• Manages problem management systems to effectively track and resolve issues. Oversees the entire lifecycle of request solutions for customers. This involves serving as the primary customer liaison, managing functional requirements, and overseeing project planning, operations, and scheduling.
• Monitors and reports on contact center key performance indicators (KPIs), analyzing data and trends to provide actionable insights for operational improvements and enhanced service delivery.

Requirements
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Conditions of employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: Not Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible

Qualifications

You may qualify at the GS- 13, if you fulfill the following qualifications:

A. One year of specialized experience equivalent to the 12 grade level in the Federal service:

• Expertise knowledge of DMDC policies, procedures, data, applications, and practices to effectively advise on organizational changes impacting the benefits delivery system.
• Lead technical authority and subject-matter expert (SME) in CCC cases performing data and information research for inquiries from various high-level offices, including those related to data from the Centers for Medicare and Medicaid Services, CHAMPVA Benefits Team, fraud, investigative requests, and other high-priority correspondence.
• Possesses extensive knowledge of Uniformed Service benefits and entitlements and their interaction with other government agencies and demonstrates a broad knowledge of the policy objectives of the Office of the Secretary of Defense (OSD).
• Knowledge of CCC internal statistics and research processes and information management systems, with a detailed understanding of DMDC's automated systems and their application in supporting users and customers.
• Exhibits strong analytical, interpersonal, and communication skills to represent the organization, manage vendor relationships, make presentations, and interact with high-level officials across government and the private sector to inform critical decisions on program operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
Persons with Disabilities - Schedule A
Special Hiring Authority for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities - Subpart F
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/register/ )

The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.

Selective Service Requirement: Please visit http://www.sss.gov for more information.

For more information, please visit
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d

Re-employed Annuitant: This position Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF?ver=LQ7feWw-8-5DI2tceUpmgA%3d%3d

Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).