Senior Director of Operations

Position Title: Senior Director of Operations

Location: San Antonio, TX

Division: Potawatomi Defense Operations

Position Summary:

The Senior Director of Operations provides executive leadership and operational oversight for all construction and service programs within the organization. This role is responsible for driving operational excellence, ensuring project performance, and aligning project execution with corporate strategy and client expectations. The Senior Director oversees multiple project teams, optimizes processes, enforces compliance with federal and commercial project standards, and enhances organizational capability through strategic planning, talent development, and continuous improvement. This position requires deep expertise in construction and service contract operations, federal contracting, and large scale program management. The Senior Director of Operations plays a pivotal role in shaping operational strategy, strengthening customer relationships, and ensuring that the company continues to deliver best-in-class solutions that honor the values and long-term vision of the organization.

Essential Duties and Responsibilities:

Operational Leadership:

• Provide strategic direction across all operations, ensuring alignment with corporate objectives, budgets, and performance goals.
• Oversee the execution of projects from planning through closeout, ensuring safety, quality, schedule, and cost compliance.
• Interpret and enforce federal, state, and local regulations, including DoD, USACE, NAVFAC, or other agency-specific construction requirements.
• Manage risk across the project portfolio, implement mitigation strategies and escalation pathways.
• Provide executive-level oversight of all operational programs, contracts, and business units within the company.
• Develop and implement operational strategies that align with corporate goals, and customer mission requirements.
• Lead cross-functional teams to ensure consistent delivery of high-quality, compliant, and cost-effective services.
  

Program & Project Oversight:

• Lead senior project managers, construction managers across multiple concurrent projects.
• Review and approve operational plans, project sequencing, resource allocations.
• Conduct executive-level project reviews, performance evaluations, and operational audits to ensure consistent, high-quality delivery.
• Oversee project management performance across a diverse portfolio of federal and defense contracts, ensuring adherence to scope, schedule, budget, and regulatory requirements.
• Monitor program health, risk, and resource allocation, proactively resolving issues to maintain operational continuity.
• Support proposal development, pricing strategies, and transition planning for new and recompete opportunities.
  

Business & Proposal Support:

• Partner with Business Development and Capture teams to support operational inputs for federal RFPs/RFQs.
• Oversee development of technical approaches, staffing plans, schedule strategies, and cost assumptions from an operations standpoint.
• Support negotiation of contracts, major subcontracts, and vendor agreements.
  Process, Quality & Compliance
  

Process, Quality & Compliance:

• Ensure adherence to corporate and federal standards related to safety, Quality Control (QC), project documentation, and construction methodologies.
• Develop and refine standard operating procedures (SOPs), quality systems, and construction management best practices.
• Implement continuous improvement programs including lessons learned, root-cause analysis, and operational training initiatives.
• Build and maintain strong, trust-based relationships that reinforce the company's reputation for reliability and mission focus.
• Clean up process driven activities and create corporate expectations of employees and of company process.
  

Team Leadership & Development:

• Build and mentor a high-performing operations team; implement leadership development, succession planning, and workforce training programs.
• Foster a culture of accountability, collaboration, and excellence across field and office personnel.
• Provide regular coaching and performance assessment for direct reports.
• Drive operational efficiency through continuous improvement initiatives, process optimization, and data-driven decision-making.
• Collaborate with business development to identify new opportunities, expand capabilities, and strengthen competitive positioning.
• Ensure operational readiness to support growth in emerging mission areas.
• Mentor and develop operational staff, fostering a culture of accountability, collaboration, and professional growth.
• Promote workforce development initiatives that support tribal employment goals and long-term talent sustainability.
• Represent the company at industry events, customer meetings, and strategic planning sessions
  

Executive Reporting & Performance Management:

• Deliver executive briefings to senior leadership on operational performance, risks, financial health, and strategic initiatives.
• Monitor KPIs including profitability, schedule performance, safety metrics, client satisfaction, and resource utilization.
• Ensure accurate forecasting, capacity planning, and operational budgeting.
  

Education, Certification & Experience:

Education:

• Bachelor's degree in Construction Management, Engineering, Business Administration, or related field; equivalent senior level experience accepted.
• Master's degree preferred.
• Background in logistics, facilities management, engineering services, or technical operations supporting DoD or federal agencies.
  
  

Experience:

• 10+ years of progressive leadership experience in construction operations, including managing large-scale, multi-site, or federal construction programs.
• Proven success overseeing teams responsible for complex projects within DoD, USACE, NAVFAC, VA, GSA, or similar federal agencies.
• Advanced knowledge of construction methodologies, contract types, scheduling, safety, and quality management.
• Strong financial acumen, including budgeting, forecasting, and portfolio-level oversight.
• Demonstrated ability to lead in high-pressure, deadline-driven environments.
• Strong understanding of federal acquisition regulations (FAR/DFARS), compliance requirements, and contract management best practices.
• Exceptional communication, negotiation, and relationship-building skills.
• Experience with program management systems, operational analytics, and enterprise project management tools. (preferred)
• APMP, PMP, CCM, or similar certification. (preferred)
• Experience with construction proposal development or federal acquisition processes. (preferred)
  
  

Potawatomi Defense Operations is an equal opportunity employer. Command Cyber solutions, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.

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