Client Support Technician

MANTECH seeks a motivated, career and customer-oriented Client Support Technician (CST) to join our Air Force / Space team at Eglin AFB . The CST's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Install and configure end-user workstation hardware, software, and peripherals.
• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Install and maintain peripheral equipment such as printers, modems, and scanners.
• Ensure limited user access and access permissions on computer systems are imposed and maintained - typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
• May work closely with the ISSO for data transfers and media creation.
• Facilitate and coordinate user account creation and modification.
• Manage user support and coordinate with back shop administrators when additional assistance is required.
• Perform other hardware and software tasks as assigned.

Minimum Qualifications:

• Bachelor's degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
• 2+ years direct/related experience
• Active / valid DoD 8570.01-M IAT-II or higher certification
• Experience installing and configuring end-user workstation hardware, software, and peripherals.
• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Experience maintaining peripheral equipment such as printers, modems, and scanners.

Clearance Requirements:

• Must have a current/active Secret Clearance
• Must be able to obtain and maintain a DoD TS/SCI-eligible clearance (i.e. DCID 6/4 eligibility)
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
• Must be able to regularly lift up to 50 lbs