Implementation & Operations Technical SME

Why AIS?

When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.
• Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
• Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.
• Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

Working@AIS
At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Infrastructure Engineer.

• Core Knowledge & Skills: Designs complex network and hybrid-cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.
• Work & Complexity: Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.
• Quality & Independence: Drives root-cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.
• Teamwork & Communication: Leads cross-functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.
• Consulting & Engagement: Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.

As your initial project assignment, you will support the unique needs of our client as a Implementation & Operations Technical SME.
Project Summary

We are seeking a mid-level Implementation & Operations Technical Subject Matter Expert (SME) to support the deployment and ongoing operations of the TrustVisitor commercial off-the-shelf (COTS) visitor management platform. This role serves as a technical coordinator across identity, access control, networking, and application support teams, working closely with the implementation partner during deployment and transitioning into full operational ownership post-implementation.

The ideal candidate is technically versatile, comfortable learning a new COTS product through self-study and shadowing, and skilled at managing system operations end to end in a secure enterprise environment.

Key Responsibilities

• Work closely with the TrustVisitor implementation team to learn system architecture, configuration, and integration points through hands-on support and shadowing
• Coordinate with internal teams (IAM, networking, security, facilities, and PACS vendors) to support system configuration and integrations
• Assist with setup, configuration, and ongoing maintenance of:
  
  • Identity validation and access control workflows
  • Single Sign-On (SSO) using PIV/CAC and certificate-based authentication
  • SSL/TLS certificates, including lifecycle management and renewals
  • Group Managed Service Accounts (gMSAs)
  • API connections and data feeds to/from interfaced systems
• Support connectivity and security requirements for an on-premises application exposed to the public internet via a DMZ
• Perform routine operational tasks such as certificate renewals, log review, system health checks, and basic troubleshooting
• Develop and maintain system documentation, including configuration details, operational procedures, and support processes
• Serve as the primary internal technical point of contact for TrustVisitor following implementation handoff
• Coordinate issue resolution with internal stakeholders and third-party vendors supporting interfaced applications

Required for This Opportunity

• Active Top Secret (TS) clearance with SCI eligibility
• Bachelor's degree required
• Minimum 5 years of relevant experience supporting IT infrastructure, COTS implementations, identity and access management, or enterprise application operations
• Working knowledge of:
  
  • API fundamentals (endpoints, authentication methods, connectivity, and COTS system integrations)
  • Microsoft Entra ID (Azure AD)
  • Active Directory concepts, including Group Managed Service Accounts
  • Certificate-based authentication and PIV/CAC
  • SSO technologies (SAML, OIDC, certificate-based authentication)
  • SQL Server fundamentals (basic queries, connectivity, and troubleshooting)
• Understanding of DMZ architectures and securely exposing on-premises applications to the public internet
• Strong troubleshooting skills with familiarity in Windows Server environments (IIS concepts, logs, service behavior)
• Excellent communication, coordination, and technical documentation skills
• Proven ability to collaborate effectively with cross-functional technical teams and external vendors

Nice to Have Skills

• Experience supporting enterprise COTS applications in a production environment
• Familiarity with Physical Access Control Systems (PACS)
• Exposure to FICAM-aligned identity and credentialing solutions
• Prior experience supporting visitor management or credential validation platforms
• TrustVisitor experience (preferred but not required)

At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $102,000-$154,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process.
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.